AlsoEnergy experienced a major incident on August 21, 2024 affecting Emails, lasting 117d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Emails
Update timeline
- identified Aug 21, 2024, 09:12 PM UTC
An issue has been identified where third party transmission to carrier SMS gateway have been blocked. If possible, Stem advises affected customers update/add an email for monitoring impactful alerts until a fix can be determined and implemened.
- resolved Dec 17, 2024, 03:01 PM UTC
This has been resolved