AlsoEnergy experienced a major incident on December 18, 2024 affecting Cell Modem Data Processing and PVGuard to Powertrack Data Pipeline and 1 more component, lasting 89d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 18, 2024, 04:13 PM UTC
We are currently experiencing data delays and have identified the issue. We will provide more information as soon as possible.
- monitoring Dec 18, 2024, 10:33 PM UTC
We encountered an issue with a process that resulted in a backlog of data. The issue has been identified and resolved, and we are currently monitoring the backlog to ensure smooth processing.
- identified Dec 19, 2024, 04:38 PM UTC
We are currently experiencing data delays and have identified the issue. We will provide more information as soon as possible.
- monitoring Dec 20, 2024, 02:18 AM UTC
We have expanded our infrastructure resources and are actively monitoring system performance. Our primary focus remains on resolving the backlog issue, and we are diligently working towards its resolution.
- resolved Mar 17, 2025, 05:00 PM UTC
This incident has been resolved