AlsoEnergy incident

A small number of residential devices not communicating

Minor Resolved View vendor source →

AlsoEnergy experienced a minor incident on December 17, 2024 affecting CatM Meter, lasting 93d 21h. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 07:28 PM UTC
Resolved
Mar 21, 2025, 04:29 PM UTC
Duration
93d 21h
Detected by Pingoru
Dec 17, 2024, 07:28 PM UTC

Affected components

CatM Meter

Update timeline

  1. identified Dec 17, 2024, 07:28 PM UTC

    Following the scheduled maintenance, a small number of customer residential devices are experiencing communication issues with the platform. We are actively collaborating with our third-party partner to investigate the problem and will provide updates as we have more information.

  2. resolved Mar 21, 2025, 04:29 PM UTC

    All known infrastructural issues are resolved. Any additional meters that have issues identified will be addressed through dedicated case tickets.