AlsoEnergy experienced a minor incident on March 29, 2025 affecting Campbell Scientific Data Ingest and Cell Modem Data Processing and 1 more component, lasting 3d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 29, 2025, 01:05 PM UTC
We continue to see degraded performance with some of our services. Customers would experience: - Delays in Cell Modems heartbeats. - Heartbeat alerts - Draker sites may have a delay in ingest along with SMAFTP and custom FTP sites. - Data Backlog and delay in processing - Delays with OPC sites Impacted Systems: - PowerTrackWeb - Draker
- monitoring Mar 29, 2025, 11:41 PM UTC
We will be performing some additional maintenance to improve our the performance of our PowerTrack Systems. Start Time: India: 04/01/2025, 09:30:00 GMT+5:30 Eastern: 04/01/2025, 24:00:00 EDT Pacific: 03/31/2025, 21:00:00 PDT
- monitoring Apr 01, 2025, 04:22 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 01, 2025, 01:50 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 01, 2025, 07:01 PM UTC
This incident has been resolved.