Resolved after 2 hours 41 minutes, affecting Account API and Orders API and 1 more, on September 18, 2026.
The issue has been resolved, and all services are operating normally. Thank you for your understanding while we ensured everything was back to normal.
Affected components
Update timeline
- investigating Sep 18, 2026, 06:27 AM UTC
We are investigating elevated error rates causing timeouts for account, position, and order requests across the Broker API.
- identified Sep 18, 2026, 07:12 AM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 18, 2026, 07:33 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 18, 2026, 07:58 AM UTC
Services performance has shown improved stability, and error rates have decreased. However, we continue to observe the elevated latency affecting some account & position requests. Our engineering teams are closely monitoring and working to restore normal performance. We understand the disruption this may cause and appreciate your patience. We will share another update as soon as more information becomes available.
- monitoring Sep 18, 2026, 08:51 AM UTC
We have deployed a fix, and service performance is improving. Our team continue to monitor response times to confirm a full recovery.
- monitoring Sep 18, 2026, 09:05 AM UTC
All services are operating as expected. We are continuing to monitor performance to ensure ongoing stability.
- resolved Sep 18, 2026, 09:08 AM UTC
The issue has been resolved, and all services are operating normally. Thank you for your understanding while we ensured everything was back to normal.
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