Resolved on September 14, 2026.
We identified an issue affecting a subset of paper trading order processing caused by a stale asset reference following a corporate action on an underlying symbol. This led to intermittent failures for a portion of paper trading traffic. The affected orders have been identified and cleared, and impacted accounts have been refreshed. Order processing has stabilized and we are continuing to monitor.
Update timeline
- resolved Sep 14, 2026, 09:00 PM UTC
We identified an issue affecting a subset of paper trading order processing caused by a stale asset reference following a corporate action on an underlying symbol. This led to intermittent failures for a portion of paper trading traffic. The affected orders have been identified and cleared, and impacted accounts have been refreshed. Order processing has stabilized and we are continuing to monitor.
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