Aloware incident
Call Recording, Voicemail Playback, and Multimedia Messages Authentication
Resolved after 7 hours 6 minutes, affecting Aloware Talk and Messaging (SMS) - Apps and 1 more, on July 31, 2023.
This incident has been resolved. Please do a hard refresh to ensure proper behavior. We will continue to closely monitor for any additional issues regarding MMS.
Affected components
Update timeline
- investigating Jul 31, 2023, 02:38 PM UTC
We are currently investigating this issue.
- identified Jul 31, 2023, 02:42 PM UTC
Call Recordings and Voicemail Playbacks are currently unavailable due to an added layer of encryption on the files. The issue has been identified and should be resolved shortly.
- identified Jul 31, 2023, 02:50 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 31, 2023, 02:55 PM UTC
We have found that this authentication also impacts MMS from being viewed and have therefore updated the incident report to include media. A fix is already undergoing current testing.
- monitoring Jul 31, 2023, 03:31 PM UTC
A fix has been implemented and we are actively monitoring to ensure it has resolved all issues.
- monitoring Jul 31, 2023, 04:58 PM UTC
This incident has been resolved in Aloware Admin and Classic. We are still monitoring the fix in Talk.
- resolved Jul 31, 2023, 09:44 PM UTC
This incident has been resolved. Please do a hard refresh to ensure proper behavior. We will continue to closely monitor for any additional issues regarding MMS.
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