Resolved after 2 hours 58 minutes, affecting Inbound calls and Outbound calls, on April 22, 2024.
Our call provider carrier has reported that their issues are resolved and they are currently monitoring. All call services should be back to normal behavior.
Affected components
Update timeline
- investigating Apr 22, 2024, 02:56 PM UTC
We are currently seeing errors from our primary call provider and are investigating the issue with urgency.
- investigating Apr 22, 2024, 03:03 PM UTC
We are continuing to investigate this issue.
- identified Apr 22, 2024, 03:17 PM UTC
We have identified the issue where users are not able to connect to audio while on an outbound or inbound call. We will provide another update in 30 minutes or as soon as more information becomes available.
- identified Apr 22, 2024, 03:25 PM UTC
We have updated the logic of our inbound and outbound calling to allow for 1:1 calling. However, any additional features such as barge, whisper, warm transfer and group calling will be temporarily disabled until our call provider has a permanent solution.
- monitoring Apr 22, 2024, 04:18 PM UTC
Our call provider carrier has reported that their issues are resolved and they are currently monitoring. All call services should be back to normal behavior.
- resolved Apr 22, 2024, 05:54 PM UTC
This incident has been resolved.
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