Resolved after 2 hours 38 minutes, affecting Admin Dashboard and Reporting, on March 19, 2025.
We have recovered our reporting system and all dashboards and graphs are running smoothly. While the underlying issues with AWS continue to persist, we believe our secondary mechanism is robust enough till AWS fixes the root cause. No data has been lost and today's call and text performance is showing on all reports.
Affected components
Update timeline
- investigating Mar 19, 2025, 02:38 PM UTC
We have identified an issue causing a delay in the reporting data and are actively working to resolve it. During this time, some reports, graphs, and tables might not show accurate data. This includes Classic's dashboard, reports, and certain other statistics within Talk. Rest assured, no data has been lost—this is simply a delay. Our team is clearing the backlog, and once resolved, all data will be fully viewable. We will continue to provide periodic updates on this incident until the issue is fully cleared. Thank you for your patience and understanding
- resolved Mar 19, 2025, 05:16 PM UTC
We have recovered our reporting system and all dashboards and graphs are running smoothly. While the underlying issues with AWS continue to persist, we believe our secondary mechanism is robust enough till AWS fixes the root cause. No data has been lost and today's call and text performance is showing on all reports.
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