Resolved after 1 hour 7 minutes, affecting Web Application and iOS Application and 1 more, on November 16, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
Web ApplicationiOS ApplicationAndroid ApplicationEmail to FaxGoogle Add-onMicrosoft Word Add-inOutbound Fax
Update timeline
- investigating Nov 16, 2023, 03:28 PM UTC
One of our main data centers is experiencing network connectivity issues and it is affecting a percentage of our users. We are in close contact with them to resolve this issue as soon as possible.
- investigating Nov 16, 2023, 04:14 PM UTC
We are continuing to investigate this issue.
- identified Nov 16, 2023, 04:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 16, 2023, 04:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 16, 2023, 04:35 PM UTC
This incident has been resolved.
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