Alkira experienced a major incident on August 22, 2025 affecting Network Provisioning Service, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2025, 01:09 AM UTC
We are investigating an issue with the networking provisioning service taking longer than anticipated to complete tasks. We will post updates here as we make progress with the issue.
- monitoring Aug 22, 2025, 01:13 AM UTC
The networking provisioning service is now restored. We have mitigated the issue and service is functional now.
- resolved Aug 22, 2025, 02:10 AM UTC
On August 21, 2025, at 11:23 PM UTC, the network provisioning service was buffering requests and unable to process them. Upon further investigation, the issue was traced to a backend database lock caused by another persistent operation. This operation was forcefully cleared at August 22, 2025, at 01:00 AM UTC, after which the network provisioning service became operational again. While the network provisioning service was affected during this time, customer access to the portal and data traffic remained unaffected.