Alkira experienced a critical incident on May 13, 2026 affecting Management Portal, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Management Portal
Update timeline
- investigating May 13, 2026, 09:45 AM UTC
We are currently investigating an issue with the portal being inaccessible.
- monitoring May 13, 2026, 10:01 AM UTC
The management portal is now accessible. We are monitoring it.
- resolved May 13, 2026, 01:39 PM UTC
Access to the management portal remains fully operational. Our internal investigation confirmed that all system components are healthy, and the issue was resolved automatically without intervention. We suspect a transient network or provider-level disruption and will continue to monitor performance closely. No customer traffic was impacted during this issue.