Alert Logic incident
Extended Endpoint Protection issue on Alert Logic backend
Resolved after 5 hours 6 minutes, affecting Extended Endpoint Protection, on June 30, 2023.
The issue affecting EEP has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].
Affected components
Update timeline
- investigating Jun 30, 2023, 09:01 AM UTC
We are currently investigating an issue that may be impacting the use of Extended Endpoint Protection. We will provide an update as soon as we have more information.
- identified Jun 30, 2023, 09:53 AM UTC
We have identified an issue affecting EEP and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.
- identified Jun 30, 2023, 11:08 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 30, 2023, 01:08 PM UTC
We have implemented a fix for the issue affecting EEP and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed.
- resolved Jun 30, 2023, 02:07 PM UTC
The issue affecting EEP has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact [email protected].
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