Alation Cloud Service incident

Scheduled Jobs - Error

Minor Resolved View vendor source →

Alation Cloud Service experienced a minor incident on September 9, 2024 affecting EMEA (Ireland) and EMEA (Frankfurt) and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2024, 04:54 AM UTC
Resolved
Sep 09, 2024, 06:12 AM UTC
Duration
1h 17m
Detected by Pingoru
Sep 09, 2024, 04:54 AM UTC

Affected components

EMEA (Ireland)EMEA (Frankfurt)APAC (Sydney)APAC (Singapore)APAC (Tokyo)

Update timeline

  1. investigating Sep 09, 2024, 04:54 AM UTC

    We are currently experiencing issues with our scheduled jobs, affecting some of our customers. Our team is actively investigating the cause and we will keep you update with the progress.

  2. identified Sep 09, 2024, 05:42 AM UTC

    The issue causing elevated errors with the scheduled jobs has been identified, and our internal team is actively working on a fix.

  3. resolved Sep 09, 2024, 06:12 AM UTC

    Our team has successfully identified and rectified the root cause of the issue affecting scheduled jobs, and is now actively monitoring the situation to prevent any future occurrences. Specifically, we have determined that the issue only impacted customers in the APAC (Sydney) region.