Akana incident

Global Environment - API Gateway - US West

Resolved after 20 minutes, affecting API Gateway - US West, on December 19, 2016.

resolved Jan 06, 2017, 10:03 PM UTC

At approximately 11:23PM UTC, we experienced an outage in our US West deployment zone that affected the serving of API traffic. The outage lasted approximately 20 minutes, and all API request were returned with a 503 (busy) HTTP response. The outage was caused by a lack of memory resources triggered by a backlog processing very large messages. We have made changes to system to limit the memory used by these messages and should not see a recurrence of this issue.

Started
Dec 19, 2016, 12:00 PM UTC
Resolved
Dec 19, 2016, 12:20 PM UTC
Duration
20m
Detected by Pingoru
Dec 19, 2016, 12:00 PM UTC

Affected components

API Gateway - US West

Update timeline

  1. resolved Jan 06, 2017, 10:03 PM UTC

    At approximately 11:23PM UTC, we experienced an outage in our US West deployment zone that affected the serving of API traffic. The outage lasted approximately 20 minutes, and all API request were returned with a 503 (busy) HTTP response. The outage was caused by a lack of memory resources triggered by a backlog processing very large messages. We have made changes to system to limit the memory used by these messages and should not see a recurrence of this issue.

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