Compute Connectivity Issues Impacting EAA, BMP, APR, and ETP/SIA

Update timeline

1. investigating Mar 09, 2026, 07:28 PM UTC

   We are investigating an emerging issue with Account Protector, Bot Manager Premier, Enterprise Application Access (EAA), and ETP/SIA related to Compute connectivity issues beginning at approximately 18:10 UTC. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

2. investigating Mar 09, 2026, 07:53 PM UTC

   We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000y0QksCAE. We will provide an update within the next 60 minutes.

3. investigating Mar 09, 2026, 08:55 PM UTC

   We are continuing to investigate this issue. We will provide an update within the next 60 minutes.

4. monitoring Mar 09, 2026, 09:32 PM UTC

   We have implemented a fix for this issue as of 21:16 UTC on March 9, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000y0QksCAE. We will continue to monitor to ensure that the impact has been fully mitigated.

5. resolved Mar 09, 2026, 10:36 PM UTC

   We can confirm that the issue was mitigated at 21:16 UTC on March 9, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.