Resolved after 6 hours 46 minutes, on October 24, 2017.
The Customer Engagement (CE) feature functionality is being restored. Thank you for your patience while this process proceeds. We expect normal functionality to resume shortly for all customers.
Update timeline
- identified Oct 24, 2017, 01:39 PM UTC
The Customer Engagement (CE) feature is currently unavailable. We are working to restore it as quickly as possible and will keep affected customers updated of our progress.
- monitoring Oct 24, 2017, 03:34 PM UTC
The Customer Engagement (CE) feature functionality is being restored. Thank you for your patience while this process proceeds. We expect normal functionality to resume shortly for all customers.
- resolved Oct 24, 2017, 08:26 PM UTC
The Customer Engagement (CE) feature functionality has been fully restored.
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