Akamai Identity Cloud incident

Traditional Login and Registration Degradation

Resolved after 4 hours 36 minutes, on April 30, 2018.

resolved Apr 30, 2018, 02:20 PM UTC

Engineering has resolved the issue with the email service and emails are now being sent again.

Started
Apr 30, 2018, 09:44 AM UTC
Resolved
Apr 30, 2018, 02:20 PM UTC
Duration
4h 36m
Detected by Pingoru
Apr 30, 2018, 09:44 AM UTC

Update timeline

  1. investigating Apr 30, 2018, 09:44 AM UTC

    Engineering has identified an issue with the email sending service and has started investigating. Currently, emails for registration and password reset are not being sent.

  2. investigating Apr 30, 2018, 11:04 AM UTC

    Engineering has identified the problem and is working with our service provider on remediation. Currently, emails for registration and password reset are not being sent.

  3. resolved Apr 30, 2018, 02:20 PM UTC

    Engineering has resolved the issue with the email service and emails are now being sent again.

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