Akamai Identity Cloud incident

AWS issues within CN Region affecting Authentication/Registration

Resolved after 16 hours 23 minutes, on June 2, 2019.

resolved Jun 02, 2019, 04:45 PM UTC

The China region and all of the Identity Cloud infrastructure started serving requests normally around 5:30 AM PDT (12:30 PM UTC).

Started
Jun 02, 2019, 12:21 AM UTC
Resolved
Jun 02, 2019, 04:45 PM UTC
Duration
16h 23m
Detected by Pingoru
Jun 02, 2019, 12:21 AM UTC

Update timeline

  1. identified Jun 02, 2019, 12:21 AM UTC

    The Identity Cloud services in China are getting a high volume of errors due to internet service issues resulting from several fiber cuts from overnight roadwork in the region. Crews are working to restore service. Engineering is monitoring the situation, but there is not much that they can do until the communication in the region becomes stable again. For up to date information you can keep watch on the following web site: https://status.amazonaws.cn/ Thanks Identity Cloud Engineering

  2. resolved Jun 02, 2019, 04:45 PM UTC

    The China region and all of the Identity Cloud infrastructure started serving requests normally around 5:30 AM PDT (12:30 PM UTC).

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