Akamai Identity Cloud incident

China AWS/Sinnet Availability Zone issue impacting Telesign SMS delivery

Resolved after 13 minutes, on October 17, 2019.

resolved Oct 18, 2019, 12:00 AM UTC

SMS delivery in the China region has returned to normal. Setting state to resolved.

Started
Oct 17, 2019, 11:46 PM UTC
Resolved
Oct 18, 2019, 12:00 AM UTC
Duration
13m
Detected by Pingoru
Oct 17, 2019, 11:46 PM UTC

Update timeline

  1. investigating Oct 17, 2019, 11:46 PM UTC

    Akamai Identity Cloud engineering teams are currently tracking an issue impacting SMS delivery in the China region. All other services are functioning normally in the China region.

  2. monitoring Oct 17, 2019, 11:52 PM UTC

    Error rates have dropped significantly and Akamai Identity Cloud engineers are continuing to monitor service health for any issues. Moving this to monitoring state.

  3. resolved Oct 18, 2019, 12:00 AM UTC

    SMS delivery in the China region has returned to normal. Setting state to resolved.

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