Akamai Identity Cloud incident

AWS: Intermittent DNS Resolution Errors

Resolved after 18 hours 20 minutes, affecting Russia, on October 22, 2019.

resolved Oct 23, 2019, 01:53 PM UTC

Updating this notification to resolved as the underlying AWS internal DNS issue has been resolved on AWS side. [RESOLVED] Intermittent DNS Resolution Errors Between 10:30 AM and 6:30 PM PDT, we experienced intermittent errors with resolution of some AWS DNS names. Beginning at 5:16 PM, a very small number of specific DNS names experienced a higher error rate. These issues have been resolved.

Started
Oct 22, 2019, 07:32 PM UTC
Resolved
Oct 23, 2019, 01:53 PM UTC
Duration
18h 20m
Detected by Pingoru
Oct 22, 2019, 07:32 PM UTC

Affected components

Russia

Update timeline

  1. monitoring Oct 22, 2019, 07:32 PM UTC

    Engineering has been made aware of possible issues with AWS DNS resolution per the AWS health dashboard. We are currently monitoring the situation but do not seem to be affected at this time. AWS health dashboard https://status.aws.amazon.com/

  2. monitoring Oct 23, 2019, 12:23 AM UTC

    AWS continues to warn of Intermittent DNS Resolution Errors although we have not noticed any impact to services or the platform. We have reached out to AWS to determine the extent of the issue and are awaiting a response. We will continue to monitor the situation.

  3. resolved Oct 23, 2019, 01:53 PM UTC

    Updating this notification to resolved as the underlying AWS internal DNS issue has been resolved on AWS side. [RESOLVED] Intermittent DNS Resolution Errors Between 10:30 AM and 6:30 PM PDT, we experienced intermittent errors with resolution of some AWS DNS names. Beginning at 5:16 PM, a very small number of specific DNS names experienced a higher error rate. These issues have been resolved.

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