AWS China Beijing Region CN - Service Event

Update timeline

1. investigating Jan 17, 2020, 01:45 PM UTC

   The Identity Cloud team is currently monitoring an AWS service event in the Beijing China region. More information will be made available as is provided by AWS. Intermittent errors began at around 09:00 UTC.

2. investigating Jan 17, 2020, 03:36 PM UTC

   Engineering continues to investigate the TLS handshake errors occurring in the China region. Attempts to work around the issue have not been able to resolve the issue, but investigation to determine the root cause continues. Currently ~50% of traffic coming into the Identity Cloud is failing for a TLS issue. This is impacting all functionality for all users within the region.

3. investigating Jan 17, 2020, 03:36 PM UTC

   We are continuing to investigate this issue.

4. identified Jan 17, 2020, 08:29 PM UTC

   Engineering has identified the root cause and is in the process of implementing a fix. We expect that this fix will be deployed soon, but will take some time to propagate. If all goes well, we will move to monitoring within an hour.

5. monitoring Jan 17, 2020, 10:19 PM UTC

   A fix has been implemented and we are monitoring the results. However, Console has not been fixed at this time and will require more investigation.

6. monitoring Jan 18, 2020, 02:13 AM UTC

   Engineering continues to troubleshoot infrequent errors with console. In the meantime consul users may have to refresh.

7. resolved Jan 20, 2020, 05:39 PM UTC

   This incident has been resolved.