Akamai Identity Cloud incident

Hosted Login increased error rate

Resolved after 2 hours 20 minutes, on July 14, 2021.

resolved Jul 14, 2021, 08:47 AM UTC

Starting from 7:40 to 8:20 UTC we've experienced higher error rate for Hosted Login service in Europe. We were alerted and took preventive measures which allowed to recover service. As of now service is operating normally. We've identified root cause to be network connectivity problem and are working with our partners to get more details.

Started
Jul 14, 2021, 06:00 AM UTC
Resolved
Jul 14, 2021, 08:20 AM UTC
Duration
2h 20m
Detected by Pingoru
Jul 14, 2021, 06:00 AM UTC

Update timeline

  1. resolved Jul 14, 2021, 08:47 AM UTC

    Starting from 7:40 to 8:20 UTC we've experienced higher error rate for Hosted Login service in Europe. We were alerted and took preventive measures which allowed to recover service. As of now service is operating normally. We've identified root cause to be network connectivity problem and are working with our partners to get more details.

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