Airtm incident

Stellar Transaction Delays

Major Resolved

Airtm experienced a major incident on May 20, 2026, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 02:15 AM UTC
Resolved
May 20, 2026, 06:41 AM UTC
Duration
4h 25m
Detected by Pingoru
May 20, 2026, 02:15 AM UTC

Update timeline

  1. resolved May 20, 2026, 03:41 AM UTC

    We are investigating an issue causing stellar transactions to get delayed

  2. resolved May 20, 2026, 05:59 AM UTC

    Status Update – Stellar Transaction Delays (SEV2)** We have successfully mitigated the issue causing delays in Stellar transactions. Our team identified a recent database deployment that was impacting transaction processing and rolled back the change. Stellar withdrawals and investment transactions are now processing normally, though we're continuing to monitor queue performance as it clears existing backlog. Thank you for your patience during this incident.

  3. resolved May 20, 2026, 06:43 AM UTC

    Status Update – Stellar Transaction Delays Resolved We have successfully resolved the issue causing delays in Stellar transactions. Our team identified and rolled back a recent database deployment that was impacting transaction processing performance. Stellar withdrawals and investment transactions are now processing normally. **Current Status:** All systems have returned to normal operation. Transaction queues are clearing, and service performance has been restored. Thank you for your patience during this incident.