Airtame incident
Unable to connect to Virtual Airtame Android via Pairing Code
Resolved after 18 hours 27 minutes, affecting Virtual Airtame Android, on September 24, 2025.
The issue affecting connections to Virtual Airtame on Android, where some users experienced problems pairing with the provided code, has been resolved. The root cause was identified in the logic handling FCM notifications, and a fix has been applied. We have monitored the situation and confirmed that the service is now fully operational.
Affected components
Update timeline
- investigating Sep 24, 2025, 08:09 PM UTC
We are currently investigating an issue affecting connections to Virtual Airtame on Android. Some users are experiencing problems when attempting to pair using the provided code. Our team is actively working to identify the cause and will share updates as soon as more information is available.
- monitoring Sep 25, 2025, 01:09 PM UTC
We identified an issue affecting connections to Virtual Airtame on Android, where some users experienced problems pairing with the provided code. The problem was caused by the logic handling FCM notifications. We have applied a hotfix and are currently monitoring to ensure the issue remains resolved.
- resolved Sep 25, 2025, 02:36 PM UTC
The issue affecting connections to Virtual Airtame on Android, where some users experienced problems pairing with the provided code, has been resolved. The root cause was identified in the logic handling FCM notifications, and a fix has been applied. We have monitored the situation and confirmed that the service is now fully operational.
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