Resolved after 1 hour, affecting Email notification, on January 4, 2023.
Even though we see normalcy in email delivery now, we will keep monitoring for sometime.
Affected components
Email notification
Update timeline
- investigating Jan 04, 2023, 12:40 PM UTC
We are currently investigating this issue.
- investigating Jan 04, 2023, 12:46 PM UTC
Team has identified the issue. The email delivery delayed due to a sudden surge to number of requests and got queued.
- identified Jan 04, 2023, 01:32 PM UTC
We had raised a support request with vendor Sendgrid and they have processed all the pending emails. We have also verified that all the emails have been sent now.
- monitoring Jan 04, 2023, 01:35 PM UTC
Even though we see normalcy in email delivery now, we will keep monitoring for sometime.
- resolved Jan 04, 2023, 05:36 PM UTC
This incident has been resolved.
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