Aiir Outage History

Started Oct 22, 2026, 09:02 AM UTC· resolved Oct 22, 2026, 10:42 AM UTC

1. investigating Oct 22, 2026, 09:02 AM UTC

   We're currently investigating issues generating projects in Audio.co. We apologise for any inconvenience this has caused.

2. investigating Oct 22, 2026, 09:32 AM UTC

   We are continuing to investigate this issue.

3. monitoring Oct 22, 2026, 10:38 AM UTC

   We've fixed an issue that caused customer subscriptions to be incorrectly detected, preventing some functions from working. We're really sorry for any inconvenience this has caused.

4. resolved Oct 22, 2026, 10:42 AM UTC

   This incident has been resolved.

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Started Oct 21, 2026, 10:52 AM UTC· resolved Oct 21, 2026, 11:39 AM UTC

1. identified Oct 21, 2026, 10:52 AM UTC

   Uploading files via customer websites (e.g., event images) is currently unavailable as we prepare to deploy an update. We apologise for any inconvenience caused.

2. resolved Oct 21, 2026, 11:39 AM UTC

   Users can now upload files via customer websites. Thank you for your patience.

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Started Sep 16, 2026, 02:53 PM UTC· resolved Sep 16, 2026, 03:14 PM UTC

1. investigating Sep 16, 2026, 02:53 PM UTC

   We're currently investigating an issue affecting Audio.co. We're sorry for the disruption this is causing and aim to resolve it as soon as we can.

2. resolved Sep 16, 2026, 03:14 PM UTC

   We have identified the issue and implemented a fix. We're really sorry for any inconvenience this has caused.

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Started Sep 03, 2026, 12:11 PM UTC· resolved Sep 03, 2026, 12:43 PM UTC

1. investigating Sep 03, 2026, 12:11 PM UTC

   We are currently investing an issue with receiving SMS messages into Studio Inbox. Sorry for any inconvenience this has caused. We'll provide a further update when we have more information.

2. investigating Sep 03, 2026, 12:24 PM UTC

   We are continuing to investigate issues receiving SMS messages into Studio Inbox. Clients using Text Groove's API are unaffected by this and should be able to receive messages as normal. This issue also affects clients using Myriad News to publish news articles to their website. Sorry for the inconvenience caused, our team are continuing to work on resolving this issue and we'll provide further updates as soon as we can.

3. monitoring Sep 03, 2026, 12:33 PM UTC

   We have identified the issue receiving SMS messages into Studio Inbox which was related to the earlier essential update work on Aiir's platform (on.aiir.com). New SMS messages should now successfully show in Studio Inbox and any clients using Myriad News will be able to republish news articles to their Aiir website. Sorry for the inconvenience caused by this and thank you for your patience whilst we resolved the issue. We're continuing to monitor this fix.

4. resolved Sep 03, 2026, 12:43 PM UTC

   Thank you for your patience whilst we resolved this issue and sorry for any inconvenience this caused.

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Started Aug 24, 2026, 11:53 AM UTC· resolved Aug 24, 2026, 01:28 PM UTC

1. investigating Aug 24, 2026, 11:53 AM UTC

   Vonage, one of the providers of SMS messaging services used by Studio Inbox customers, is currently experiencing issues delivering messages. Affected customers can follow updates here: https://vonageapi.statuspage.io/

2. monitoring Aug 24, 2026, 01:25 PM UTC

   Some customers are reporting SMS messages are now being delivered again as normal. We haven't received an official update from Vonage yet, but we'll update here once it's confirmed resolved. Apologies for any inconvenience this may have caused.

3. resolved Aug 24, 2026, 01:28 PM UTC

   Vonage has confirmed that this issue has now been resolved. Any further updates will be shared on its status page: https://vonageapi.statuspage.io/

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Started Aug 17, 2026, 10:11 AM UTC· resolved Aug 18, 2026, 08:23 AM UTC

1. investigating Aug 17, 2026, 10:11 AM UTC

   WeatherAPI, one of the data providers Audio.co uses, is currently producing inaccurate forecast data for some locations. This primarily affects locations in Europe, while locations in North America already default to AccuWeather, an alternative provider. If you notice inaccurate weather in your sources, you can switch to AccuWeather instead of WeatherAPI. We will provide an update as soon as WeatherAPI resolves this issue.

2. resolved Aug 18, 2026, 08:23 AM UTC

   WeatherAPI has resolved its issues with inaccurate data being produced for some locations.

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Started Aug 06, 2026, 10:30 AM UTC· resolved Aug 06, 2026, 10:40 AM UTC

1. identified Aug 06, 2026, 10:30 AM UTC

   We're continuing to work on Page Manager and getting everything running smoothly. You can create and edit pages, but we have identified an issue where the contents of some folders may not appear. We aim to have this resolved as quickly as possible. Sorry for any inconvenience this has caused.

2. resolved Aug 06, 2026, 10:40 AM UTC

   Thank you for your patience. Our work on Page Manager is complete, and we're continuing to monitor for any issues.

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Started Jul 20, 2026, 11:43 AM UTC· resolved Jul 20, 2026, 12:53 PM UTC

1. investigating Jul 20, 2026, 11:43 AM UTC

   We're investigating an issue that is causing the Aiir CMS and customer websites to load slowly or, in some cases, fail to load. We're really sorry for any inconvenience this has caused. We will provide further updates as we have them.

2. monitoring Jul 20, 2026, 11:58 AM UTC

   We have identified the cause of the issue and rectified it. Affected sites should now be back online. We'll continue monitoring for further issues.

3. resolved Jul 20, 2026, 12:53 PM UTC

   This incident has been resolved.

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Started Jun 18, 2026, 11:07 AM UTC· resolved Jun 18, 2026, 11:29 AM UTC

1. investigating Jun 18, 2026, 11:07 AM UTC

   We are currently investigating reports of the Audio.co app being unable to load. Sorry for any disruption this has caused. We'll post a further update as soon as we have more information.

2. monitoring Jun 18, 2026, 11:13 AM UTC

   Access to the Audio.co app has been restored. We're currently investigating the cause and monitoring to make sure the service remains stable. Sorry for any disruption this issue has caused.

3. resolved Jun 18, 2026, 11:29 AM UTC

   This incident has been resolved.

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Started Jun 10, 2026, 02:02 PM UTC· resolved Jun 10, 2026, 02:25 PM UTC

1. identified Jun 10, 2026, 02:02 PM UTC

   We've identified an issue with uploads to Media Manager, where it looks like files are getting stuck uploaded. Files are still being uploading, but you will need to refresh the page after some time to see it added. We're currently investigating why it isn't updating in real time with confirmation of your files being uploaded.

2. resolved Jun 10, 2026, 02:25 PM UTC

   We're sorry for the issue today. Media Manager has been fixed and will now show the correct status for uploaded files.

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Started May 06, 2026, 03:49 PM UTC· resolved May 06, 2026, 05:52 PM UTC

1. investigating May 06, 2026, 03:49 PM UTC

   We are currently investigating issues generating ads and newscasts. Sorry for any inconvenience this has caused.

2. resolved May 06, 2026, 05:52 PM UTC

   Our team have identified the cause of the issue and have implemented a fix which means that generations should as expected.

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Started May 05, 2026, 06:39 PM UTC· resolved May 05, 2026, 07:19 PM UTC

1. investigating May 05, 2026, 06:39 PM UTC

   We are currently investigating an issue which could prevent scheduled newscasts in Audio.co from generating.

2. resolved May 05, 2026, 07:19 PM UTC

   Our product development team have investigated the issue and have deployed a fix. Newscasts should now be generating correctly.

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Started Apr 26, 2026, 07:05 PM UTC· resolved Apr 26, 2026, 07:52 PM UTC

1. investigating Apr 26, 2026, 07:05 PM UTC

   We are currently investigating reports of connectivity issues affecting listeners located in the USA. This appears to be related to a specific region server, which may prevent streams from loading. Our initial testing indicates that services in other territories, including the UK, remain fully operational. We are working to restore service as quickly as possible.

2. resolved Apr 26, 2026, 07:52 PM UTC

   This incident has been resolved.

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Started Feb 24, 2026, 02:56 PM UTC· resolved Feb 24, 2026, 03:25 PM UTC

1. investigating Feb 24, 2026, 02:56 PM UTC

   We are currently investigating issues accessing the servers required to route LiveMIC audio to PlayoutONE. Sorry for any inconvenience caused.

2. monitoring Feb 24, 2026, 03:08 PM UTC

   We have identified the issue and deployed a fix which requires PlayoutONE's license to be updated via the internet from the Monitor app. You can do this by going to Monitor > Main Settings > License tab. Once your PlayoutONE license is refreshed, LiveMIC will operate as expected.

3. resolved Feb 24, 2026, 03:25 PM UTC

   This has now been resolved. All PlayoutONE PCs will automatically update to the new LiveMIC settings within the next 12 hours (when the machines' PlayoutONE licenses next renew). If you need LiveMIC to be working more urgently, pressing 'Internet License' in Monitor should instantly update the setting. If you have any issues accessing LiveMIC and need assistance, please email [email protected].

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Started Feb 08, 2026, 05:47 PM UTC· resolved Feb 08, 2026, 08:43 PM UTC

1. identified Feb 08, 2026, 05:47 PM UTC

   Unfortunately, due to a server issue, LiveMIC connections may be temporarily unavailable. Our team has identified the cause and are working on a fix right now.

2. resolved Feb 08, 2026, 08:43 PM UTC

   This incident has been resolved.

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Started Jan 26, 2026, 12:39 PM UTC· resolved Jan 26, 2026, 01:25 PM UTC

1. investigating Jan 26, 2026, 12:39 PM UTC

   We are currently investigating an issue with audio generation on Audio.co

2. monitoring Jan 26, 2026, 12:50 PM UTC

   We're really sorry if you've received an email from Audio.co saying something failed to generate. Our team have dug into this, and it's turned out to be a false alarm. We've automatically marked some older newscasts that were labelled as "generating" but stuck in that state, as "failed". Unfortunately that's meant some emails have been sent out that didn't need to be, so we're sorry if we've filled up your inbox. Rest assured nothing is actually broken, and you shouldn't see any more of these now.

3. resolved Jan 26, 2026, 01:25 PM UTC

   We've sent a follow-up email to affected users just to reassure that current newscasts are generating as normal. Sorry again for any inconvenience or undue concern caused.

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Started Jan 13, 2026, 12:04 PM UTC· resolved Jan 13, 2026, 12:31 PM UTC

1. investigating Jan 13, 2026, 12:04 PM UTC

   We are currently investigating delays in processing incoming now playing metadata. Sorry for any inconvenience.

2. resolved Jan 13, 2026, 12:31 PM UTC

   Now playing track data should shortly return to normal. Sorry for any inconvenience caused while it was processing slower than normal.

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Started Jan 01, 2026, 01:08 PM UTC· resolved Jan 01, 2026, 03:07 PM UTC

1. investigating Jan 01, 2026, 01:08 PM UTC

   We are currently investigating an issue which is preventing the 'On-Air Now' information on certain elements of our products from updating. This includes websites and Alexa Skill welcome messages.

2. identified Jan 01, 2026, 02:15 PM UTC

   Our team are continuing to investigate the issue, and we have manually pushed an on-air information update, so websites should now display the correct show. That said, as the issue is still being looked into, show changes in the immediate future may not be reflected until the issue has been fully rectified.

3. resolved Jan 01, 2026, 03:07 PM UTC

   We apologise for the disruption caused by the lack of on-air now updates on customer websites. We have fixed the problem with processes in the background not running successfully, and updates to the on-air display should now work successfully.

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Started Nov 29, 2025, 09:10 AM UTC· resolved Nov 29, 2025, 05:23 PM UTC

1. investigating Nov 29, 2025, 09:10 AM UTC

   We are currently investigating reports of Audio.co Newscasts failing to generate. As soon as we have further information, we'll update this page with more. Sorry for any inconvenience caused.

2. investigating Nov 29, 2025, 10:25 AM UTC

   We are continuing to investigate and monitor this. Sorry for any inconvenience caused.

3. investigating Nov 29, 2025, 12:12 PM UTC

   We are continuing to work on this issue and monitor any failed generations. Thank you for bearing with us, and sorry for any inconvenience caused.

4. monitoring Nov 29, 2025, 01:03 PM UTC

   We've identified an earlier issue with a 3rd party service that handles importing RSS feeds for Audio.co. We're continuing to monitor this for further issues.

5. monitoring Nov 29, 2025, 02:32 PM UTC

   There have been no further reports of generation issues in the last few hours. We're continuing to monitor the situation and will update this post if any further issues occur. Thank you for bearing with us, and sorry for any inconvenience this has caused.

6. resolved Nov 29, 2025, 05:23 PM UTC

   We've been monitoring this issue with no further newscast generation failures relating to this incident in the past few hours. Thank you for your patience, and sorry for any issues this has caused.

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Started Nov 18, 2025, 12:10 PM UTC· resolved Nov 18, 2025, 03:19 PM UTC

1. monitoring Nov 18, 2025, 12:10 PM UTC

   Some users may be unable to access Audio.co due to a wider issue with the infrastructure provider Cloudflare, with other sites also affected. The issues appear to be intermittent, with Cloudflare's team working to resolve them. Users who were using Audio.co before the outage should be able to continue unaffected, and scheduled newscasts should still be generated.

2. resolved Nov 18, 2025, 03:19 PM UTC

   Cloudflare say they believe the issues have now been resolved. You can check for further information at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7.

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Started Nov 07, 2025, 02:31 PM UTC· resolved Nov 07, 2025, 05:18 PM UTC

1. investigating Nov 07, 2025, 02:31 PM UTC

   We’ve identified an issue in Scheduler where, if a log template is manually adjusted from its assigned scheduled clock, or if items are manually added to a log template, the resulting scheduled hour may become misordered. Our development team has reproduced the behaviour and is working on a fix. In the meantime, we recommend avoiding manual changes to log templates after clocks have been assigned, where possible.

2. monitoring Nov 07, 2025, 03:43 PM UTC

   Thank you for your patience regarding this issue. We have now pushed a fix for this to Scheduler. If you experienced misordered hours after manually adjusting a log template or adding items, you’ll need to revert the affected hours back to their scheduled clocks and reschedule to restore the correct order. Unfortunatley, unscheduling without reverting the customised hours to their scheduled clock will not correct the issue, as this retains the previously misordered data. We’ll continue monitoring this.

3. resolved Nov 07, 2025, 05:18 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 04:42 PM UTC· resolved Oct 21, 2025, 07:15 AM UTC

1. identified Oct 20, 2025, 04:42 PM UTC

   We're currently unable to respond to customer emails as quickly as we would like due to an upstream issue with our email communication service, which is affected by wide-ranging Amazon Web Services outages. We will endeavour to respond as soon as possible. Other services, including our off-air emergency line is unaffected.

2. resolved Oct 21, 2025, 07:15 AM UTC

   This incident has been resolved.

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Started Sep 24, 2025, 08:40 AM UTC· resolved Sep 24, 2025, 08:42 AM UTC

1. investigating Sep 24, 2025, 08:40 AM UTC

   We've been made aware of an issue loading front-end websites using the root domain, without including 'www'. Our team are investigating this as a matter of urgency and aim to get it resolved as soon as possible. Customers using Cloudflare or other DNS tools to redirect non-www traffic or connections to the www subdomain directly load as normal.

2. resolved Sep 24, 2025, 08:42 AM UTC

   Sites should now load as normal. Thank you for your patience while we resolved this.

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Started Sep 16, 2025, 06:34 AM UTC· resolved Sep 16, 2025, 10:20 AM UTC

1. investigating Sep 16, 2025, 06:34 AM UTC

   We are currently investigating an issue where users are unable to access the Aiir platform at on.aiir.com. We apologise for the disruption this has caused and are working to resolve the issue. Customer-facing websites are not affected.

2. monitoring Sep 16, 2025, 06:42 AM UTC

   An issue affecting one of the Aiir platform’s servers has been identified and resolved. Affected services are back online, and we are continuing to investigate the cause to prevent any reoccurrence. Sorry for any disruption caused.

3. resolved Sep 16, 2025, 10:20 AM UTC

   An error occurred while processing a routine operation, which resulted in the Aiir platform being unavailable for around an hour between 5:30 and 6:30 UTC. Platform-wide issues are a rarity for Aiir, and we appreciate the significant disruption they can cause. We are really sorry this happened, have fixed the issue, and are working to prevent anything similar from happening in future.

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Started Aug 29, 2025, 09:57 AM UTC· resolved Aug 29, 2025, 11:06 AM UTC

1. investigating Aug 29, 2025, 09:57 AM UTC

   We are currently investigating an issue affecting Alexa skills from being able to be launched. This appears to be an issue with the Alexa service affecting other skill providers alongside Aiir. We'll continue to monitor this and provide further updates where possible.

2. resolved Aug 29, 2025, 11:06 AM UTC

   We've confirmed that Alexa skills are functioning again. Sorry for any disruption this has caused. We'll continue to monitor this.

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