Aiir incident

Delay responding to support emails due to AWS outage

Minor Resolved View vendor source →

Aiir experienced a minor incident on October 20, 2025 affecting Customer communications & Support resources, lasting 14h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:42 PM UTC
Resolved
Oct 21, 2025, 07:15 AM UTC
Duration
14h 33m
Detected by Pingoru
Oct 20, 2025, 04:42 PM UTC

Affected components

Customer communications & Support resources

Update timeline

  1. identified Oct 20, 2025, 04:42 PM UTC

    We're currently unable to respond to customer emails as quickly as we would like due to an upstream issue with our email communication service, which is affected by wide-ranging Amazon Web Services outages. We will endeavour to respond as soon as possible. Other services, including our off-air emergency line is unaffected.

  2. resolved Oct 21, 2025, 07:15 AM UTC

    This incident has been resolved.