Aiir Outage History
Aiir is up right nowPingoru has recorded 52 incidents for Aiir: 21 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 2 | 3 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 3 | 24 of 744 (3%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 2 | 3 of 590 (0%) |
Incidents, newest first
Major August 22, 2025 Issues putting front-end websites live or changing domains 31m Customer websites
Started Aug 22, 2025, 08:40 AM UTC· resolved Aug 22, 2025, 09:11 AM UTC
- investigating Aug 22, 2025, 08:40 AM UTC
We are currently investigating an issue where the non-www version of customer websites does not properly deploy. At the moment, putting a website live and updating DNS records accordingly will work fine for the www. version of a website, but not the root domain. While our team investigates this, we advise against making any changes to your website's domain or putting new websites live. Websites that were previously live are not affected. We will let you know as soon as this is resolved, and are sorry for any disruption this causes.
- resolved Aug 22, 2025, 09:11 AM UTC
The issue where newly deployed non-www websites were not loading correctly has been resolved. We will continue to monitor over the coming hours to ensure there are no further issues.
Major June 10, 2025 Story Script Generation 16h 45m Audio.co
Started Jun 10, 2025, 02:31 PM UTC· resolved Jun 11, 2025, 07:16 AM UTC
- identified Jun 10, 2025, 02:31 PM UTC
We have identified an issue preventing story script generation on our Radio News AI platform. This is caused by a service-wide outage at our AI provider. This means no new scripts can be generated until their service is back online. We are tracking their status and will provide updates as they become available. Thank you for your patience.
- monitoring Jun 10, 2025, 03:15 PM UTC
Story script generation appears to be operational again. We have not yet received an "all-clear" from our AI provider regarding their outage, but our tests show scripts are now being generated successfully. We encourage you to try using the service and thank you for your patience. We will post another update if the situation changes.
- resolved Jun 11, 2025, 07:16 AM UTC
OpenAI has confirmed issues generating scripts should now be resolved. Apologies for the inconvenience caused.
Major May 28, 2025 Issues connecting to LiveMIC 34m LiveMIC Signalling Service
Started May 28, 2025, 07:32 AM UTC· resolved May 28, 2025, 08:07 AM UTC
- investigating May 28, 2025, 07:32 AM UTC
We're investigating an issue with connections to LiveMIC in WebVT. Sorry for any inconvenience caused.
- monitoring May 28, 2025, 07:40 AM UTC
Thank you for your patience. We've identified the issue around LiveMIC connections and have implemented a fix and continuing to monitor. Sorry for any inconvenience this has caused.
- monitoring May 28, 2025, 07:41 AM UTC
We are continuing to monitor for any further issues.
- resolved May 28, 2025, 08:07 AM UTC
Thank you for your patience, and apologies for any inconvenience this caused. We have monitored the fix and have seen no further issues since.
Minor May 23, 2025 Issues updating Now Playing metadata 1h 2m Customer websites, Mobile Apps
Started May 23, 2025, 03:51 PM UTC· resolved May 23, 2025, 04:54 PM UTC
- identified May 23, 2025, 03:51 PM UTC
We're currently experiencing an issue where stations' Now Playing metadata is not updating in real-time on listener-facing websites, apps and other services powered by the Aiir platform. Our team is working to implement a fix. Sorry for any inconvenience. PlayoutONE and Streaming customers are not affected.
- identified May 23, 2025, 03:56 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 23, 2025, 04:08 PM UTC
The issue processing metadata has now been resolved, and any missing tracks should shortly appear in your play history when they were broadcast. We're continuing to monitor for any further issues.
- resolved May 23, 2025, 04:54 PM UTC
Thank you for your patience, and apologies for any inconvenience this caused. We have monitored the fix and have seen no further issues since.
Major April 15, 2025 Disruption to streaming for UK listeners 2h 3m Streaming
Started Apr 15, 2025, 03:20 PM UTC· resolved Apr 15, 2025, 05:23 PM UTC
- investigating Apr 15, 2025, 03:20 PM UTC
We are currently investigating a disruption to our streaming service. More to follow...
- investigating Apr 15, 2025, 03:23 PM UTC
We are currently investigating an unexpected disruption to our streaming service. It appears to be primarily affecting listeners located in the UK. We're very sorry for the inconvenience this is causing you and your listeners. Please bear with us while we determine the cause of the fault and put in place a fix as quickly as possible. We'll keep you updated here.
- investigating Apr 15, 2025, 03:54 PM UTC
We're really sorry for the continued issues with streaming today. Our team are investigating and working on a solution, as their highest priority. We can confirm there is a partial outage on our servers located in the UK. Listeners outside of Europe should be unaffected.
- identified Apr 15, 2025, 04:17 PM UTC
We're so sorry things aren't back up to speed just yet. Our team have identified the server which has the issue, and they're working to circumvent it. As soon as we've got an update on that, we'll share it with you here. Thanks for bearing with us while we get this fixed up.
- monitoring Apr 15, 2025, 04:34 PM UTC
It looks like we're back up and running. Our team are continuing to investigate and monitor the service closely. We'll share further updates when we're certain we're out of the woods. Thanks for bearing with us during this unfortunate incident.
- monitoring Apr 15, 2025, 05:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 15, 2025, 05:23 PM UTC
We're confident this issue is now resolved; UK listeners should be experiencing normal service. Our team are working on improving our failover systems to mitigate any possible issues in future. We're really sorry once again for the disruption today.
Notice October 30, 2024 Disruption to streaming service 1h 10m Streaming
Started Oct 30, 2024, 02:06 PM UTC· resolved Oct 30, 2024, 03:16 PM UTC
- monitoring Oct 30, 2024, 02:06 PM UTC
We are aware of a disruption to our streaming service within the last hour. We're sorry to anyone affected by this and any inconvenience it may have caused. We don't yet have the full picture, but we're working with our partners and colleagues to understand the extent of the issue and the root cause. We have early indications that it may have been at the network level, affecting other internet service providers too. Once we know more, we'll share our findings here. Thank you for your patience.
- resolved Oct 30, 2024, 03:16 PM UTC
The disruption was caused by a network incident at an upstream cloud provider, used by our streaming service. They say it began at 13:23 UTC and they declared it resolved at 13:40 UTC. They are continuing to monitor the situation. We're sorry once again for any inconvenience this caused today.