Aiir had 19 outages in the last 2 years totaling 62h 42m of downtime — averaging 0.8 incidents per month.
There were 19 Aiir outages since May 23, 2025 totaling 62h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating issues generating ads and newscasts. Sorry for any inconvenience this has caused.
Our team have identified the cause of the issue and have implemented a fix which means that generations should as expected.
We are currently investigating an issue which could prevent scheduled newscasts in Audio.co from generating.
Our product development team have investigated the issue and have deployed a fix. Newscasts should now be generating correctly.
We are currently investigating reports of connectivity issues affecting listeners located in the USA. This appears to be related to a specific region server, which may prevent streams from loading. Our initial testing indicates that services in other territories, including the UK, remain fully operational. We are working to restore service as quickly as possible.
This incident has been resolved.
We are currently investigating issues accessing the servers required to route LiveMIC audio to PlayoutONE. Sorry for any inconvenience caused.
We have identified the issue and deployed a fix which requires PlayoutONE's license to be updated via the internet from the Monitor app. You can do this by going to Monitor > Main Settings > License tab. Once your PlayoutONE license is refreshed, LiveMIC will operate as expected.
This has now been resolved. All PlayoutONE PCs will automatically update to the new LiveMIC settings within the next 12 hours (when the machines' PlayoutONE licenses next renew). If you need LiveMIC to be working more urgently, pressing 'Internet License' in Monitor should instantly update the setting. If you have any issues accessing LiveMIC and need assistance, please email [email protected].
Unfortunately, due to a server issue, LiveMIC connections may be temporarily unavailable. Our team has identified the cause and are working on a fix right now.
This incident has been resolved.
We are currently investigating an issue with audio generation on Audio.co
We're really sorry if you've received an email from Audio.co saying something failed to generate. Our team have dug into this, and it's turned out to be a false alarm. We've automatically marked some older newscasts that were labelled as "generating" but stuck in that state, as "failed". Unfortunately that's meant some emails have been sent out that didn't need to be, so we're sorry if we've filled up your inbox. Rest assured nothing is actually broken, and you shouldn't see any more of these now.
We've sent a follow-up email to affected users just to reassure that current newscasts are generating as normal. Sorry again for any inconvenience or undue concern caused.
We are currently investigating delays in processing incoming now playing metadata. Sorry for any inconvenience.
Now playing track data should shortly return to normal. Sorry for any inconvenience caused while it was processing slower than normal.
We are currently investigating an issue which is preventing the 'On-Air Now' information on certain elements of our products from updating. This includes websites and Alexa Skill welcome messages.
Our team are continuing to investigate the issue, and we have manually pushed an on-air information update, so websites should now display the correct show. That said, as the issue is still being looked into, show changes in the immediate future may not be reflected until the issue has been fully rectified.
We apologise for the disruption caused by the lack of on-air now updates on customer websites. We have fixed the problem with processes in the background not running successfully, and updates to the on-air display should now work successfully.
We are currently investigating reports of Audio.co Newscasts failing to generate. As soon as we have further information, we'll update this page with more. Sorry for any inconvenience caused.
We are continuing to investigate and monitor this. Sorry for any inconvenience caused.
We are continuing to work on this issue and monitor any failed generations. Thank you for bearing with us, and sorry for any inconvenience caused.
We've identified an earlier issue with a 3rd party service that handles importing RSS feeds for Audio.co. We're continuing to monitor this for further issues.
There have been no further reports of generation issues in the last few hours. We're continuing to monitor the situation and will update this post if any further issues occur. Thank you for bearing with us, and sorry for any inconvenience this has caused.
We've been monitoring this issue with no further newscast generation failures relating to this incident in the past few hours. Thank you for your patience, and sorry for any issues this has caused.
Some users may be unable to access Audio.co due to a wider issue with the infrastructure provider Cloudflare, with other sites also affected. The issues appear to be intermittent, with Cloudflare's team working to resolve them. Users who were using Audio.co before the outage should be able to continue unaffected, and scheduled newscasts should still be generated.
Cloudflare say they believe the issues have now been resolved. You can check for further information at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7.
We’ve identified an issue in Scheduler where, if a log template is manually adjusted from its assigned scheduled clock, or if items are manually added to a log template, the resulting scheduled hour may become misordered. Our development team has reproduced the behaviour and is working on a fix. In the meantime, we recommend avoiding manual changes to log templates after clocks have been assigned, where possible.
Thank you for your patience regarding this issue. We have now pushed a fix for this to Scheduler. If you experienced misordered hours after manually adjusting a log template or adding items, you’ll need to revert the affected hours back to their scheduled clocks and reschedule to restore the correct order. Unfortunatley, unscheduling without reverting the customised hours to their scheduled clock will not correct the issue, as this retains the previously misordered data. We’ll continue monitoring this.
This incident has been resolved.
We're currently unable to respond to customer emails as quickly as we would like due to an upstream issue with our email communication service, which is affected by wide-ranging Amazon Web Services outages. We will endeavour to respond as soon as possible. Other services, including our off-air emergency line is unaffected.
This incident has been resolved.
We've been made aware of an issue loading front-end websites using the root domain, without including 'www'. Our team are investigating this as a matter of urgency and aim to get it resolved as soon as possible. Customers using Cloudflare or other DNS tools to redirect non-www traffic or connections to the www subdomain directly load as normal.
Sites should now load as normal. Thank you for your patience while we resolved this.
We are currently investigating an issue where users are unable to access the Aiir platform at on.aiir.com. We apologise for the disruption this has caused and are working to resolve the issue. Customer-facing websites are not affected.
An issue affecting one of the Aiir platform’s servers has been identified and resolved. Affected services are back online, and we are continuing to investigate the cause to prevent any reoccurrence. Sorry for any disruption caused.
An error occurred while processing a routine operation, which resulted in the Aiir platform being unavailable for around an hour between 5:30 and 6:30 UTC. Platform-wide issues are a rarity for Aiir, and we appreciate the significant disruption they can cause. We are really sorry this happened, have fixed the issue, and are working to prevent anything similar from happening in future.
We are currently investigating an issue affecting Alexa skills from being able to be launched. This appears to be an issue with the Alexa service affecting other skill providers alongside Aiir. We'll continue to monitor this and provide further updates where possible.
We've confirmed that Alexa skills are functioning again. Sorry for any disruption this has caused. We'll continue to monitor this.
We are currently investigating an issue where the non-www version of customer websites does not properly deploy. At the moment, putting a website live and updating DNS records accordingly will work fine for the www. version of a website, but not the root domain. While our team investigates this, we advise against making any changes to your website's domain or putting new websites live. Websites that were previously live are not affected. We will let you know as soon as this is resolved, and are sorry for any disruption this causes.
The issue where newly deployed non-www websites were not loading correctly has been resolved. We will continue to monitor over the coming hours to ensure there are no further issues.
We have identified an issue preventing story script generation on our Radio News AI platform. This is caused by a service-wide outage at our AI provider. This means no new scripts can be generated until their service is back online. We are tracking their status and will provide updates as they become available. Thank you for your patience.
Story script generation appears to be operational again. We have not yet received an "all-clear" from our AI provider regarding their outage, but our tests show scripts are now being generated successfully. We encourage you to try using the service and thank you for your patience. We will post another update if the situation changes.
OpenAI has confirmed issues generating scripts should now be resolved. Apologies for the inconvenience caused.
We're investigating an issue with connections to LiveMIC in WebVT. Sorry for any inconvenience caused.
Thank you for your patience. We've identified the issue around LiveMIC connections and have implemented a fix and continuing to monitor. Sorry for any inconvenience this has caused.
We are continuing to monitor for any further issues.
Thank you for your patience, and apologies for any inconvenience this caused. We have monitored the fix and have seen no further issues since.
We're currently experiencing an issue where stations' Now Playing metadata is not updating in real-time on listener-facing websites, apps and other services powered by the Aiir platform. Our team is working to implement a fix. Sorry for any inconvenience. PlayoutONE and Streaming customers are not affected.
We are continuing to work on a fix for this issue.
The issue processing metadata has now been resolved, and any missing tracks should shortly appear in your play history when they were broadcast. We're continuing to monitor for any further issues.
Thank you for your patience, and apologies for any inconvenience this caused. We have monitored the fix and have seen no further issues since.