Aiir experienced a minor incident on May 23, 2025 affecting Customer websites and Mobile Apps, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 23, 2025, 03:51 PM UTC
We're currently experiencing an issue where stations' Now Playing metadata is not updating in real-time on listener-facing websites, apps and other services powered by the Aiir platform. Our team is working to implement a fix. Sorry for any inconvenience. PlayoutONE and Streaming customers are not affected.
- identified May 23, 2025, 03:56 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 23, 2025, 04:08 PM UTC
The issue processing metadata has now been resolved, and any missing tracks should shortly appear in your play history when they were broadcast. We're continuing to monitor for any further issues.
- resolved May 23, 2025, 04:54 PM UTC
Thank you for your patience, and apologies for any inconvenience this caused. We have monitored the fix and have seen no further issues since.