Increased number of failed payment reconciliations for Caixabank

Update timeline

1. identified Feb 10, 2026, 10:20 AM UTC

   During internal investigation, we have identified an issue with payment reconciliation in Caixabank where the provider doesn't return transactionStatus when retrieving payment details. We are working on a solution

2. identified Feb 10, 2026, 11:42 AM UTC

   Provider identified issue on their side. Both payment /status and payment details endpoint are affected A fix is expected for 2025-02-12 (in two days)

3. identified Feb 10, 2026, 01:44 PM UTC

   Via internal investigation, we have detected that the issue started happening on 28th January. This has not been confirmed by provider. We continue investigating the scope of affected providers under Redsys

4. monitoring Feb 12, 2026, 11:59 AM UTC

   Provider informed us that the fix is deployed and the issue should be fixed. We will continue monitoring traffic

5. monitoring Feb 17, 2026, 10:37 AM UTC

   The issue hasn't reproduced since last Thursday. We will continue monitoring

6. resolved Feb 25, 2026, 11:56 AM UTC

   This incident has been resolved.