Aiia incident
Increased number of failed payment reconciliations for Caixabank
Resolved after 15 days 1 hour, affecting Spain, on February 10, 2026.
The issue hasn't reproduced since last Thursday. We will continue monitoring
Affected components
Update timeline
- identified Feb 10, 2026, 10:20 AM UTC
During internal investigation, we have identified an issue with payment reconciliation in Caixabank where the provider doesn't return transactionStatus when retrieving payment details. We are working on a solution
- identified Feb 10, 2026, 11:42 AM UTC
Provider identified issue on their side. Both payment /status and payment details endpoint are affected A fix is expected for 2025-02-12 (in two days)
- identified Feb 10, 2026, 01:44 PM UTC
Via internal investigation, we have detected that the issue started happening on 28th January. This has not been confirmed by provider. We continue investigating the scope of affected providers under Redsys
- monitoring Feb 12, 2026, 11:59 AM UTC
Provider informed us that the fix is deployed and the issue should be fixed. We will continue monitoring traffic
- monitoring Feb 17, 2026, 10:37 AM UTC
The issue hasn't reproduced since last Thursday. We will continue monitoring
- resolved Feb 25, 2026, 11:56 AM UTC
This incident has been resolved.
Your product runs on more than Aiia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services