Aeries Software incident

Some customers are reporting latency while loading pages and printing reports (CA)

Minor Resolved View vendor source →

Aeries Software experienced a minor incident on December 8, 2023 affecting AWS CA, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2023, 06:14 PM UTC
Resolved
Dec 08, 2023, 07:18 PM UTC
Duration
1h 4m
Detected by Pingoru
Dec 08, 2023, 06:14 PM UTC

Affected components

AWS CA

Update timeline

  1. identified Dec 08, 2023, 06:14 PM UTC

    We have identified the cause and are taking action to balance the server.

  2. monitoring Dec 08, 2023, 06:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 08, 2023, 07:18 PM UTC

    This incident has been resolved.