Aeries Software incident

Some Hosted customers in CA have experienced a slow down beginning at 8:30 AM. Some were unable to login during this event.

Major Resolved View vendor source →

Aeries Software experienced a major incident on December 11, 2023 affecting AWS CA, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 04:56 PM UTC
Resolved
Dec 11, 2023, 08:03 PM UTC
Duration
3h 7m
Detected by Pingoru
Dec 11, 2023, 04:56 PM UTC

Affected components

AWS CA

Update timeline

  1. investigating Dec 11, 2023, 04:56 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 11, 2023, 05:34 PM UTC

    It has begun to catch up for those impacted. Still monitoring.

  3. monitoring Dec 11, 2023, 06:37 PM UTC

    A second cause was identified and fixed. We have resumed monitoring the environments.

  4. resolved Dec 11, 2023, 08:03 PM UTC

    This incident has been resolved.