Log in page issue. Customers are reporting not being able to log into the application.

Update timeline

1. investigating May 08, 2024, 02:10 PM UTC

   We are actively investigating this issue. This may affect CA and TX customers.

2. investigating May 08, 2024, 02:32 PM UTC

   We sincerely apologize for any inconvenience you’ve encountered. Our team is actively investigating the issue, specifically focusing on users who utilize Google as their identity provider. Rest assured, we are committed to resolving this promptly.

3. identified May 08, 2024, 02:40 PM UTC

   Rollback Strategy is being determined.

4. monitoring May 08, 2024, 04:54 PM UTC

   As part of our ongoing resolution efforts, we kindly advise customers experiencing login issues to refresh their cache. This action may help reestablish their connection. (This suggestion is only working for some customers.)

5. identified May 08, 2024, 06:28 PM UTC

   The issue has been identified and a fix is being implemented.

6. identified May 08, 2024, 06:53 PM UTC

   We are setting this status back to Identified while we review more information from customers.

7. identified May 08, 2024, 07:00 PM UTC

   Status Update: Google SSO Issue and Resolution Efforts We have identified an issue with Google Single Sign-On (SSO) that is currently affecting some of our services. Our team has developed a hotfix that is in the testing phase, with an anticipated deployment time of 22:00 local time today. We understand the urgency of the situation and are actively working to mitigate the impact on our customers. For those most severely affected, we are reverting to the previous version of Aeries to restore SSO functionality as a temporary measure. We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue promptly.

8. identified May 09, 2024, 12:52 AM UTC

   Status Update: Deployment of Google SSO Hotfix We are on track with the deployment of the hotfix for the Google Single Sign-On (SSO) issue as planned. The testing phase has been completed successfully, and we are ready to proceed with the deployment at 22:00 local time tonight. We remain committed to minimizing the disruption to our services and have ensured that all necessary measures are in place for a smooth transition. For those who have been temporarily reverted to the previous version of Aeries, we will seamlessly transition you back to the updated system once the hotfix is in place. Thank you for your continued patience and understanding. We will provide further updates post-deployment to confirm the resolution of the issue.

9. resolved May 09, 2024, 02:03 PM UTC

   This incident has been resolved.