Aeries Software incident

Customers experiencing version mismatch and reports spinning.

Minor Resolved View vendor source →

Aeries Software experienced a minor incident on August 6, 2024 affecting AWS CA, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2024, 03:00 PM UTC
Resolved
Aug 06, 2024, 05:02 PM UTC
Duration
2h 2m
Detected by Pingoru
Aug 06, 2024, 03:00 PM UTC

Affected components

AWS CA

Update timeline

  1. investigating Aug 06, 2024, 03:00 PM UTC

    We are aware that some users are encountering a version mismatch error and issues with reposts. Our team is actively working on resolving these problems to ensure a seamless experience for all our users. We appreciate your patience and understanding as we work towards a solution

  2. identified Aug 06, 2024, 03:12 PM UTC

    We’re pleased to announce that the cause of the recent version mismatch and reposting issues has been identified. Our team is currently deploying a fix. We expect normal service to resume shortly.

  3. monitoring Aug 06, 2024, 03:28 PM UTC

    The issue has been resolved, and we are now processing the backlog swiftly. We will be monitoring to ensure everything continues to run smoothly.

  4. resolved Aug 06, 2024, 05:02 PM UTC

    We are pleased to inform you that the recent incident has been successfully resolved. Thank you for your understanding and patience as we worked to address this matter.