Aeries Software incident

Some users reporting receiving a timeout or service unavailable error.

Minor Resolved View vendor source →

Aeries Software experienced a minor incident on August 21, 2024 affecting AWS CA and AWS TX, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2024, 03:35 PM UTC
Resolved
Aug 22, 2024, 04:17 PM UTC
Duration
1d
Detected by Pingoru
Aug 21, 2024, 03:35 PM UTC

Affected components

AWS CAAWS TX

Update timeline

  1. investigating Aug 21, 2024, 03:35 PM UTC

    We are investigating this issue.

  2. identified Aug 21, 2024, 04:07 PM UTC

    We are currently reviewing the cause of the issue and determining the appropriate next steps. Our priority is to ensure minimal interruptions to your service. We appreciate your patience. We will continue to update this status to keep customers informed regularly.

  3. identified Aug 21, 2024, 05:31 PM UTC

    For customers experience latency and version mismatches, this is being addressed now.

  4. identified Aug 21, 2024, 06:43 PM UTC

    The issue with "Version Mismatch" errors with Aeries Reporting processes has been resolved.

  5. monitoring Aug 21, 2024, 08:30 PM UTC

    The performance issues experienced by some customers have been addressed. Our engineers are continuing to monitor the environments closely before considering the matter resolved.

  6. resolved Aug 22, 2024, 04:17 PM UTC

    This incident has been resolved.