Some users are experiencing slowness and timeout errors.

Update timeline

1. investigating Aug 28, 2024, 03:45 PM UTC

   We are investigating this issue and will post updates as they become available.

2. investigating Aug 28, 2024, 04:49 PM UTC

   Our team is actively investigating the cause of the recent timeout errors some customers are experiencing. Please rest assured that we are working diligently to identify and resolve the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience and understanding during this time.

3. investigating Aug 28, 2024, 06:11 PM UTC

   Our team is actively investigating the cause of these errors. Please rest assured that we are working to resolve the issue as quickly as possible. Our team has identified potential areas that may be contributing to the timeout errors and is conducting thorough testing to confirm these findings. Initial diagnostics and logs have been reviewed. We will keep you updated on our progress and notify you as soon as the issue is resolved.

4. identified Aug 28, 2024, 09:04 PM UTC

   We have identified the cause of some users recieving timeout errors. Our team is currently assessing the best process for implementing a resolution. We will provide further updates as we progress.

5. monitoring Aug 28, 2024, 10:07 PM UTC

   Incident Status: Monitoring Incident Description: Our engineers have implemented a workaround to help address the performance issues for some of our users. A fix is being readied for deployment tonight. Current Status: - Workaround Implemented: A temporary solution has been applied to mitigate the performance issues experienced by some users. - Permanent Fix: Our team is preparing a fix, which is scheduled for deployment tonight. Next Steps: - Monitoring: We are closely monitoring the system to ensure the effectiveness of the workaround. - Deployment: The fix will be deployed tonight to resolve the issue. Impact: - Affected Users: Some users may still experience intermittent performance issues until the fix is deployed. - Service Availability: All services remain operational, but performance may be degraded for some users. Updates: - Further updates will be provided as the situation progresses. - We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue.

6. monitoring Aug 29, 2024, 02:10 PM UTC

   We have deployed an update to address the performance issue experienced yesterday by some of our users. We are continuing to monitor the results this morning before considering this incident resolved. https://support.aeries.com/support/discussions/topics/14000020971

7. resolved Aug 29, 2024, 04:59 PM UTC

   This incident has been resolved.