Aera Technology experienced a major incident on October 8, 2026 affecting CDEV - East US and Platform Access and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2026, 09:15 AM UTC
This notice is to advise you that we are receiving reports that subset of our CDEV customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.
- investigating Oct 08, 2026, 09:46 AM UTC
We are continuing to work towards restoring service for the platform unavailability issue. Our engineers are diligently working to narrow down the root cause. We will continue to keep you informed as the investigation progresses. We appreciate your continued patience whilst we work towards resolution.
- investigating Oct 08, 2026, 10:49 AM UTC
We are continuing to work towards restoring service for the platform unavailability issue and we are expecting it to get the service restore in the next 1.5-2 hours. We will continue to keep you informed about the progress. We appreciate your continued patience whilst we work towards resolution.
- resolved Oct 08, 2026, 11:48 AM UTC
We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal