Aera Technology Outage History

Aera users may see issues with starting RF’s, Notebooks, and potentially dedupe jobs in integrations due to an issue that our Cloud Hosting provider is having. We are actively monitoring the situation and will provide updates as they are available. Our apologies for the inconvenience this may be causing and we appreciate your patience.

Summary: On 24 April 2026, Aera detected a platform availability issue affecting multiple environments through automated monitoring. The Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams initiated an immediate investigation. The issue was identified as an instability within the underlying infrastructure layer associated with a third-party cloud provider, impacting a subset of platform services. Corrective actions were taken by our provider to stabilise the environment, following which services were restored. Validation checks confirmed that all affected environments are fully operational. Customer Impact: Customers experienced issues with Notebooks, Remote Functions, and integrations. Root Cause: The issue was caused by an instability within the infrastructure layer managed by a third-party cloud provider, which impacted resource provisioning and connectivity across affected environments, leading to intermittent service disruptions. Remediations: The issue was mitigated through corrective actions taken by the cloud provider to restore stability within the affected infrastructure components. As a result, services were progressively restored across impacted environments, followed by internal validation to ensure full recovery. The platform was subsequently confirmed to be fully operational. Future Mitigating Actions: We will continue to work closely with our cloud provider to stay aligned on incident learnings and preventive measures.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

Summary: On 8th March 2026, Aera’s monitoring systems detected a platform availability issue affecting multiple non-production environments. The Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams immediately initiated an investigation. The issue was traced to a stability condition impacting a subset of platform service nodes, which resulted in temporary service degradation. Corrective actions were implemented to stabilize the environment, after which services were restored. Post-resolution validation checks confirmed that all affected environments were operating normally. Customer Impact: During the impact window, users experienced temporary unavailability while interacting with the affected non-production environments. Root Cause: The issue was caused by a resource pressure condition affecting a limited number of underlying platform service nodes. This condition impacted the stability of certain platform components and resulted in degraded service behaviour across the affected environments. Remediations: Aera’s engineering teams investigated the infrastructure condition and implemented corrective actions to stabilise the affected platform services. Once the environment stabilised, services across all impacted tenants were restored. The team also completed validation and sanity checks to confirm that all environments were functioning as expected. Future Mitigating Actions: Aera continues to strengthen platform monitoring and operational response mechanisms to enable earlier detection of similar infrastructure conditions and support faster remediation in the future.