Is Aera Technology down?

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On 8th March 2026, Aera’s monitoring systems detected a platform availability issue affecting multiple non-production environments. The Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams immediately initiated an investigation. The issue was traced to a stability condition impacting a subset of platform service nodes, which resulted in temporary service degradation. Corrective actions were implemented to stabilize the environment, after which services were restored. Post-resolution validation checks confirmed that all affected environments were operating normally. Customer Impact: During the impact window, users experienced temporary unavailability while interacting with the affected non-production environments. Root Cause: The issue was caused by a resource pressure condition affecting a limited number of underlying platform service nodes. This condition impacted the stability of certain platform components and resulted in degraded service behaviour across the affected environments. Remediations: Aera’s engineering teams investigated the infrastructure condition and implemented corrective actions to stabilise the affected platform services. Once the environment stabilised, services across all impacted tenants were restored. The team also completed validation and sanity checks to confirm that all environments were functioning as expected. Future Mitigating Actions: Aera continues to strengthen platform monitoring and operational response mechanisms to enable earlier detection of similar infrastructure conditions and support faster remediation in the future.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

We are continuing to investigate the Platform unavailability issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On 3rd Mar 2026, Aera’s Automated monitoring detected a platform availability issue affecting several East US non-production environments. Following the alert, Aera’s Production Services Engineering (PSE) team and Site Reliability Engineering (SRE) initiated an investigation. The issue was associated with a temporary infrastructure condition impacting a subset of platform services, which resulted in service unavailability. Corrective actions were implemented to stabilise the environment, after which services were restored. Validation checks confirmed that all affected environments were operating normally. Customer Impact: During the outage window, users experienced unavailability while accessing the affected non-production environments. Root Cause: The disruption was caused by an infrastructure stability condition impacting the underlying platform services supporting the affected environments, which resulted in disrupted service behaviour. Remediations: Aera’s engineering teams investigated the infrastructure condition and implemented corrective actions to stabilise the affected platform services. Once stability was restored, services recovered across the impacted environments. Post-remediation validation and monitoring checks confirmed that the platform was functioning as expected. Future Mitigating Actions: We are continuing to enhance platform monitoring and alerting capabilities to proactively identify similar conditions earlier and enable faster mitigation in the future.

This notice is to advise you that we are receiving reports that subset of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

We are continuing to investigate the Platform unavailability issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

We are continuing to work towards restoring service for the platform unavailability. Our engineers are diligently working to narrow down the root cause. We will continue to keep you informed as the investigation progresses. We appreciate your continued patience whilst we work towards resolution.

Our engineers are continuing to investigate the root cause of the Platform unavailability issues. We understand the business impact this issue may have and are working to restore service as quickly as possible. Again, we thank you for your continued patience and understanding.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On Feb 19 2026, automated monitoring detected platform unavailability across multiple East US Production environments. The Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams immediately initiated an investigation. The issue was identified as certain pods entering a degraded state due to underlying storage volumes becoming disconnected. A fix was developed, validated in lower environments, and then applied in Production. Once the corrective action was implemented, services were restored and all affected tenants returned to a healthy state. Post-recovery validation checks confirmed that the environments were functioning as expected. Customer Impact: During the impact window, users experienced unavailability across multiple East US Production environments. Services resumed normal operation once the affected storage volumes were successfully reattached. Root Cause: The disruption was caused by an unintended configuration change which resulted in the underlying storage for certain volumes becoming disconnected. This led to pods entering a degraded state and caused service unavailability. As this was the first occurrence of this condition, additional time was required to diagnose, reproduce, and validate the corrective approach prior to applying it in Production. Remediations: The engineering teams identified the storage disconnection condition and developed a corrective solution. The fix was first tested and validated in lower environments before being safely implemented in Production, where the affected volumes were successfully reattached. Once the resolution approach was confirmed, recovery time was approximately 20 minutes. Sanity checks were completed to ensure full service restoration. Future Mitigating Actions: A formal runbook and repair script have been created to enable faster recovery should a similar issue occur in the future. In addition, a permanent update has been scheduled to disable the tooling configuration that led to the storage disconnection, preventing recurrence.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On 13th February 2026, automated monitoring identified a platform availability disruption impacting several non-production environments. The Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams promptly began investigating the matter. The disruption was linked to instability affecting a subset of core platform services, which led to service unavailability. Stabilisation measures were implemented to restore normal operations. Subsequent validation confirmed that all impacted environments were operating as expected. Customer Impact: During the incident window, users were unable to access the affected non-production environments. Root Cause: The disruption was attributed to instability within the underlying infrastructure supporting key platform services. This resulted in degraded performance and unavailability across the impacted non-production environments. Remediations: Engineering teams conducted a thorough review of the affected infrastructure and implemented corrective measures to restore service stability. Following these actions, platform services were successfully recovered across all impacted non-production environments. Monitoring and validation checks were completed to ensure the environments were fully operational. Future Mitigating Actions: We are enhancing monitoring and alerting capabilities to enable earlier detection of similar conditions and to support faster response and resolution in the future.