Is Aera Technology down?

This notice is to advise you that we are receiving reports that a subset of our customers are experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

We are continuing to investigate connectivity issues in the Europe region. Our cloud provider has reported a power loss affecting multiple network devices, which may cause latency or packet drops when connecting to resources in this region. Our engineers are working with the provider to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On 27 October 2026, users experienced difficulties accessing the Aera Application across Production, UAT and CDEV environments in the Europe region. The disruption was caused by a power loss affecting network devices within our third-party cloud provider’s infrastructure, resulting in connectivity issues impacting platform availability. Aera’s engineering teams worked closely with the cloud provider to monitor the recovery. Once connectivity was restored, validation checks were completed across all affected environments to confirm that services had returned to normal operation. Customer Impact: During the incident, users were unable to access the Aera Application across the affected Europe region environments. Root Cause: A power loss affecting multiple network devices at our third-party cloud infrastructure provider in the Europe region. This caused a loss of connectivity to the database and platform services supporting the affected environments, which led to the interruption in accessing the platform services. Remediations: Aera’s engineering teams engaged the cloud provider through a priority support case and closely monitored the recovery efforts. Following the restoration of connectivity, validation and sanity checks were performed across all affected environments to confirm service availability and normal operation. Future Mitigating Actions: Aera will review the cloud provider’s post-incident report to better understand the infrastructure failure and assess opportunities to improve resilience against similar incidents.

This notice is to advise you that we are receiving reports that subset of our customers are experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On 15 October 2026, Aera experienced a platform availability issue affecting multiple East US CDEV environments. The issue was detected through automated monitoring, prompting an immediate investigation by Aera’s Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams. The investigation identified a host-level fault in the underlying infrastructure provided by a third-party cloud provider, affecting a core platform service. The affected infrastructure component was replaced, and impacted services were moved to healthy infrastructure. Following recovery, validation checks confirmed that all affected environments had returned to normal operation. Customer Impact: During the outage window, users experienced unavailability when accessing the affected East US CDEV environments. Root Cause: The issue was caused by a host-level fault within the underlying infrastructure hosted on a third-party cloud provider, which caused a core platform service supporting the affected environments to become unresponsive. Remediations: Aera’s engineering teams investigated the infrastructure fault, and the affected infrastructure component was replaced with the impacted platform services moved to healthy infrastructure. Once stability was restored, services recovered across all impacted East US CDEV environments. Validation and sanity checks were completed to confirm full platform recovery and normal operation. Future Mitigating Actions: We are continuing to work with our cloud provider on the underlying infrastructure behaviour and are strengthening monitoring and alerting to proactively detect similar conditions earlier and enable quicker recovery.

This notice is to advise you that we are receiving reports that subset of our CDEV customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

We are continuing to work towards restoring service for the platform unavailability issue. Our engineers are diligently working to narrow down the root cause. We will continue to keep you informed as the investigation progresses. We appreciate your continued patience whilst we work towards resolution.

We are continuing to work towards restoring service for the platform unavailability issue and we are expecting it to get the service restore in the next 1.5-2 hours. We will continue to keep you informed about the progress. We appreciate your continued patience whilst we work towards resolution.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On 8th October 2026 at 08:50 UTC, Aera’s automated monitoring detected a platform availability issue affecting the CDEV East US environment. Following the alert, Aera’s Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams initiated an investigation. The issue was traced to a planned maintenance activity on a related sandbox environment, which impacted platform services in the CDEV East US environment. The SRE team performed a full restoration of the environment from the most recent backups, after which services were restored. Post-resolution validation checks confirmed that all affected tenants were operating normally. Customer Impact: Users were unable to log in to or access the Aera platform on tenants hosted in the CDEV East US environment. Root Cause: The disruption was caused by a configuration error during a planned maintenance activity on a related sandbox environment, which impacted core platform services in the CDEV East US environment. Remediations: Aera’s SRE team identified the most recent backups and carried out a full restoration of the CDEV East US environment. Following the restoration, the team completed validation and sanity checks, and impacted customers confirmed that access had been restored. Future Mitigating Actions: Aera is reviewing its internal change management processes and will strengthen them to prevent a recurrence.

This notice is to advise you that we are receiving reports that a subset of our customers are experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On 30th September 2026, Aera identified a platform availability issue impacting the Production East US environment through automated monitoring. The Production Services Engineering (PSE) team promptly initiated an investigation. The issue was identified as an underlying storage infrastructure condition that temporarily impacted database operations and affected service availability. Remedial actions were undertaken to restore the affected database service, following which services were successfully restored. Subsequent validation and monitoring checks confirmed that the affected environment had been restored to full operation. Customer Impact: During the outage window, affected customers experienced temporary unavailability of the Aera platform within the Production East US environment due to the disruption to the underlying database service. Root Cause: The issue was caused by an underlying storage infrastructure condition that temporarily impacted database operations and prevented normal processing from completing. This subsequently affected service availability. Remediations: Aera’s engineering teams investigated the underlying infrastructure condition and performed the necessary recovery actions to restore the affected database service. Once the database service was restored, the impacted services recovered successfully. Validation and monitoring checks were carried out to confirm full recovery and normal platform operations. Future Mitigating Actions: Aera is reviewing its operational response processes to enable faster identification of similar conditions and more timely initiation of recovery actions, helping to reduce overall recovery time and customer impact. Existing monitoring and alerting capabilities will also be reviewed for opportunities to further support early detection and response. In parallel, Aera is working with our infrastructure provider to understand the factors that contributed to the recovery time and will incorporate any additional recommendations identified through their analysis.