Is Aera Technology down?

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On 20th May 2026, Aera identified a platform availability issue impacting multiple East US CDEV (non-production) environments through automated monitoring. The Production Services Engineering (PSE) team promptly initiated an investigation. The issue was identified as instability within the underlying third-party hosted infrastructure, which impacted a subset of services across the affected environments. Remedial actions were undertaken to stabilise the environment, following which services were successfully restored. Subsequent validation checks confirmed that all impacted environments had been restored to full operation. Customer Impact: During the outage window, users experienced intermittent unavailability while accessing the affected East US CDEV environments. Root Cause: The issue was caused by instability within the underlying infrastructure hosted on a third-party cloud provider in the East US region. This instability resulted in service degradation and impacted availability across the affected CDEV environments. Aera’s engineering team worked directly with the affected infrastructure components to restore stability. Remediations: Aera’s engineering teams investigated the infrastructure instability and applied corrective measures to the affected components hosted within the third-party cloud environment. Once stability was restored, services recovered successfully across all impacted East US CDEV environments. Validation and monitoring checks were carried out to confirm full recovery and normal platform operations. Future Mitigating Actions: We are continuing to enhance our monitoring and alerting capabilities to proactively identify similar infrastructure conditions earlier, enabling faster remediation and reducing customer impact.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On 5th May, Aera identified a platform availability issue impacting multiple East US CDEV (non-production) environments through automated monitoring. The Production Services Engineering (PSE) team promptly initiated an investigation. The issue was traced to instability within underlying platform services caused by resource constraints, which affected a subset of services. Remedial actions were undertaken to stabilise the environment, following which services were successfully restored. Subsequent validation checks confirmed that all impacted environments are now fully operational. Customer Impact: During the outage, users experienced intermittent unavailability while accessing the affected East US CDEV environments Root Cause: The issue was attributed to resource constraints within the underlying platform services, which led to service instability and resulted in temporary unavailability across the impacted environments. Remediations: Aera’s engineering teams investigated the service instability and applied corrective measures to stabilise the affected components. Once stability was achieved, services were restored across all impacted East US CDEV environments. Validation and monitoring checks were carried out to ensure full recovery and normal platform operations. Future Mitigating Actions: We are enhancing monitoring and alerting capabilities to identify similar conditions at an earlier stage and enable quicker remediation.

Aera users may see issues with starting RF’s, Notebooks, and potentially dedupe jobs in integrations due to an issue that our Cloud Hosting provider is having. We are actively monitoring the situation and will provide updates as they are available. Our apologies for the inconvenience this may be causing and we appreciate your patience.

As per the latest update from the cloud provider issue has been mitigated. We will continue to monitor to ensure no additional issues arise and will send a further update to confirm resolution. You should now be able to resume normal activities however if you continue to experience any problems please contact our support team through the Aera Support Portal Thank you for your patience while our team monitored the recovery and ensured service stability.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are currently working with our cloud provider to compile a comprehensive root cause analysis, which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On 24 April 2026, Aera detected a platform availability issue affecting multiple environments through automated monitoring. The Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams initiated an immediate investigation. The issue was identified as an instability within the underlying infrastructure layer associated with a third-party cloud provider, impacting a subset of platform services. Corrective actions were taken by our provider to stabilise the environment, following which services were restored. Validation checks confirmed that all affected environments are fully operational. Customer Impact: Customers experienced issues with Notebooks, Remote Functions, and integrations. Root Cause: The issue was caused by an instability within the infrastructure layer managed by a third-party cloud provider, which impacted resource provisioning and connectivity across affected environments, leading to intermittent service disruptions. Remediations: The issue was mitigated through corrective actions taken by the cloud provider to restore stability within the affected infrastructure components. As a result, services were progressively restored across impacted environments, followed by internal validation to ensure full recovery. The platform was subsequently confirmed to be fully operational. Future Mitigating Actions: We will continue to work closely with our cloud provider to stay aligned on incident learnings and preventive measures.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On 8th March 2026, Aera’s monitoring systems detected a platform availability issue affecting multiple non-production environments. The Production Services Engineering (PSE) and Site Reliability Engineering (SRE) teams immediately initiated an investigation. The issue was traced to a stability condition impacting a subset of platform service nodes, which resulted in temporary service degradation. Corrective actions were implemented to stabilize the environment, after which services were restored. Post-resolution validation checks confirmed that all affected environments were operating normally. Customer Impact: During the impact window, users experienced temporary unavailability while interacting with the affected non-production environments. Root Cause: The issue was caused by a resource pressure condition affecting a limited number of underlying platform service nodes. This condition impacted the stability of certain platform components and resulted in degraded service behaviour across the affected environments. Remediations: Aera’s engineering teams investigated the infrastructure condition and implemented corrective actions to stabilise the affected platform services. Once the environment stabilised, services across all impacted tenants were restored. The team also completed validation and sanity checks to confirm that all environments were functioning as expected. Future Mitigating Actions: Aera continues to strengthen platform monitoring and operational response mechanisms to enable earlier detection of similar infrastructure conditions and support faster remediation in the future.

This notice is to advise you that we are receiving reports of our customers experiencing difficulties with the platform. We are actively investigating and will provide regular updates until the issues are resolved. Our apologies for the inconvenience this may be causing and we appreciate your patience as we investigate further.

We are continuing to investigate the Platform unavailability issues. Our engineers are actively working to restore service as quickly as possible. Thank you for bearing with us whilst we work through these issues.

We have confirmed internally and with our customers that the Aera platform is now fully restored. We appreciate your patience during this incident and apologise for any inconvenience that this issue may have caused. Our teams are now working on documenting a comprehensive root cause analysis which we will share with you shortly. If you have any questions or experience any further problems please don’t hesitate to reach out to our Support team at Aera Support Portal

Summary: On 3rd Mar 2026, Aera’s Automated monitoring detected a platform availability issue affecting several East US non-production environments. Following the alert, Aera’s Production Services Engineering (PSE) team and Site Reliability Engineering (SRE) initiated an investigation. The issue was associated with a temporary infrastructure condition impacting a subset of platform services, which resulted in service unavailability. Corrective actions were implemented to stabilise the environment, after which services were restored. Validation checks confirmed that all affected environments were operating normally. Customer Impact: During the outage window, users experienced unavailability while accessing the affected non-production environments. Root Cause: The disruption was caused by an infrastructure stability condition impacting the underlying platform services supporting the affected environments, which resulted in disrupted service behaviour. Remediations: Aera’s engineering teams investigated the infrastructure condition and implemented corrective actions to stabilise the affected platform services. Once stability was restored, services recovered across the impacted environments. Post-remediation validation and monitoring checks confirmed that the platform was functioning as expected. Future Mitigating Actions: We are continuing to enhance platform monitoring and alerting capabilities to proactively identify similar conditions earlier and enable faster mitigation in the future.