pingoru pingoru Adoptech had 4 outages in the last 2 years totaling 24m of downtime, averaging 0.2 incidents per month.
There were 4 Adoptech outages since July 29, 2026 totaling 24m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently investigating this issue.
Between about 09:15 and 09:35 BST, the portal was very slow, and some users got 504 errors or could not get past login. A sudden spike in traffic overloaded our database, and our servers recovered automatically. We have found the root cause and will upgrade the database capacity this evening so it does not happen again.
Between about 16:00 and 16:20 BST, the portal was very slow, and some users could not log in or switch between companies. High load on our database caused this, and the database restarted automatically to recover. The service has been working normally since then.
Some background tasks in the Adoptech Portal ran slowly or did not complete. This affected: Emails; Evidence exports (ZIP files); Test run reports (PDFs); Scheduled automated tests. The rest of the Portal kept working. No data was lost. We restarted the service, fixed the memory problem behind it, added a weekly automatic restart, and added alerts so we catch this early in future.
Duration: 20 min. High database load caused the production Portal to run slowly or return errors. The issue has been resolved, and we're taking steps to prevent it from happening again.