Adoptech incident

Portal slow to respond

Notice Resolved View vendor source →

Adoptech experienced a notice incident on October 12, 2026, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 03:00 PM UTC
Resolved
Oct 12, 2026, 03:20 PM UTC
Duration
20m
Detected by Pingoru
Oct 12, 2026, 03:00 PM UTC

Update timeline

  1. resolved Oct 13, 2026, 10:55 AM UTC

    Between about 16:00 and 16:20 BST, the portal was very slow, and some users could not log in or switch between companies. High load on our database caused this, and the database restarted automatically to recover. The service has been working normally since then.