Adoptech experienced a notice incident on October 13, 2026, lasting 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 13, 2026, 08:32 AM UTC
We are currently investigating this issue.
- resolved Oct 13, 2026, 08:37 AM UTC
Between about 09:15 and 09:35 BST, the portal was very slow, and some users got 504 errors or could not get past login. A sudden spike in traffic overloaded our database, and our servers recovered automatically. We have found the root cause and will upgrade the database capacity this evening so it does not happen again.