Adobe Experience Cloud incident
Adobe Workfront: Performance issue
Adobe Experience Cloud experienced a minor incident on September 1, 2026 affecting Adobe Workfront, lasting 5h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 01, 2026, 01:14 PM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Sep 01, 2026, 01:32 PM UTC
This issue has been determined to be impactful. We're investigating a performance issue.
- monitoring Sep 01, 2026, 01:46 PM UTC
A subset of Adobe Workfront customers in the Americas region may be experiencing intermittent issues with Adobe Workfront Proofing, including the inability to generate, view, or access proofs. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.
- monitoring Sep 01, 2026, 02:34 PM UTC
A subset of Adobe Workfront customers in the Americas region may be experiencing a service degradation.- What has changed: Engineering has implemented mitigation actions and continues to monitor service performance.- Customer impact: Customers may be experiencing intermittent issues with Adobe Workfront Proofing, including the inability to generate, view, or access proofs.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.
- monitoring Sep 01, 2026, 04:13 PM UTC
Adobe Workfront customers in the Americas region may be experiencing a service degradation. - What has changed: The Adobe engineering team has engaged additional resources to investigate the issue and determine a path to migitation.- Customer Impact: A subset of customers may be experiencing intermittent issues with Adobe Workfront Proofing, including the inability to generate, view, or access proofs.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Workfront Support via the Adobe Admin Console.
- monitoring Sep 01, 2026, 04:14 PM UTC
Adobe Workfront customers in the Americas region may be experiencing a service degradation. - What has changed: The Adobe engineering team has engaged additional resources to investigate the issue and determine a path to mitigation.- Customer Impact: A subset of customers may be experiencing intermittent issues with Adobe Workfront Proofing, including the inability to generate, view, or access proofs.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Workfront Support via the Adobe Admin Console.
- monitoring Sep 01, 2026, 05:29 PM UTC
A subset of Adobe Workfront customers in the Americas region may be experiencing a service degradation.What has changed: The Adobe engineering team's remediation efforts are ongoing. The team is currently reviewing database and storage API behavior to determine next steps.Customer impact: Customers may be experiencing intermittent issues with Adobe Workfront Proofing, including the inability to generate, view, or access proofs.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.
- monitoring Sep 01, 2026, 06:54 PM UTC
Adobe Workfront customers in the Americas region may be experiencing a service degradation. - What has changed: The Adobe engineering team is continuing to investigate the ongoing issue and working to determine the path to mitigation.- Customer Impact: A subset of customers may be experiencing intermittent issues with Adobe Workfront Proofing, including the inability to generate, view, or access proofs.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Workfront Support via the Adobe Admin Console.
- resolved Sep 01, 2026, 07:45 PM UTC
We’ve resolved the performance issue.
- resolved Sep 01, 2026, 07:52 PM UTC
Adobe Workfront customers in the Americas region may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team reverted recent proofing-related code changes and increased Storage API resources to resolve the issue.Customer impact: A subset of customers may have experienced intermittent issues with Adobe Workfront Proofing, including the inability to generate, view, or access proofs.If you are still experiencing symptoms, please contact Workfront Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 10, 2026, 08:40 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.