Adobe Experience Cloud incident
Adobe Commerce: Availability issue
Adobe Experience Cloud experienced a major incident on October 19, 2026 affecting Adobe Commerce, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 19, 2026, 01:57 PM UTC
We’re investigating an availability issue.
- monitoring Oct 19, 2026, 02:10 PM UTC
Adobe Commerce customers worldwide may be unable to access the management console and instead encounter an error message. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Commerce Support via the Admin Console or Experience League.
- monitoring Oct 19, 2026, 02:13 PM UTC
We’ve changed the impact start date for the availability issue.
- monitoring Oct 19, 2026, 02:51 PM UTC
Adobe Commerce customers globally may have experienced a service disruption. What has changed: This issue has been resolved, and all systems are fully operational. Customer Impact: A subset of Adobe Commerce customers may have been unable to utilize the management console and instead encountered an error message, preventing deployments and the ability to change permissions. If you are still experiencing symptoms, please contact Adobe Commerce Support via the Admin Console or Experience League. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Oct 19, 2026, 02:52 PM UTC
We’ve resolved the availability issue.