Adobe Experience Cloud incident
Adobe Journey Optimizer: Performance issue
Adobe Experience Cloud experienced a notice incident on September 30, 2026 affecting Adobe Journey Optimizer, lasting 14d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 14, 2026, 02:19 PM UTC
We’re investigating an availability issue.
- monitoring Oct 14, 2026, 02:41 PM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the EMEA region may be experiencing an issue with certain AJO Message Feedback Events not being ingested, resulting in some profiles not qualifying for segments. We are actively working to remediate this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AJO Support via the Support Portal in Admin Console or Experience League.
- monitoring Oct 14, 2026, 03:22 PM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the EMEA region may be experiencing a service disruption.What has changed: The Adobe engineering team is actively working to develop, test, and deploy a fix to remediate this issue.Customer impact: Customers may experience certain AJO Message Feedback Events not being ingested, resulting in some profiles not qualifying for segments.We will post updates as soon as new information is available. If you have any questions, please contact AJO Support via the Support Portal in Admin Console or Experience League.
- monitoring Oct 14, 2026, 03:23 PM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the EMEA and Americas regions may be experiencing a service disruption.What has changed: The Adobe engineering team is actively working to develop, test, and deploy a fix to remediate this issue.Customer impact: Customers may experience certain AJO Message Feedback Events not being ingested, resulting in some profiles not qualifying for segments.We will post updates as soon as new information is available. If you have any questions, please contact AJO Support via the Support Portal in Admin Console or Experience League.
- resolved Oct 14, 2026, 06:16 PM UTC
We’ve resolved the availability issue.
- resolved Oct 14, 2026, 06:28 PM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the EMEA and Americas regions may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team developed and deployed a fix to remediate the Message Feedback Events issue and restore services. Customer impact: Customers may have experienced certain AJO Message Feedback Events not being ingested, resulting in some profiles not qualifying for segments.If you are still experiencing symptoms, please contact AJO Support via the Support portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Oct 15, 2026, 09:04 PM UTC
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.