Adobe Experience Cloud incident
Adobe Journey Optimizer: Performance issue
Adobe Experience Cloud experienced a minor incident on October 12, 2026 affecting Adobe Journey Optimizer, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 12, 2026, 06:52 PM UTC
We’re investigating a performance issue.
- monitoring Oct 12, 2026, 06:53 PM UTC
We’ve changed the severity level from minor to major for the availability issue.
- monitoring Oct 12, 2026, 06:58 PM UTC
A subset of Adobe Journey Optimizer customers in the EMEA region may be unable to execute journeys. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Journey Optimizer Support at https://experienceleague.adobe.com/support.
- monitoring Oct 12, 2026, 08:03 PM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the EMEA region may be experiencing a service disruption.What has changed: We are continuing to investigate an issue affecting journey processing. The team has identified an underlying infrastructure issue and is actively working to restore the affected components and tracking recovery progress.Customer impact: Customers may be unable to execute journeys.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact AJO Support via the Support Portal in Admin Console or Experience League.
- monitoring Oct 12, 2026, 08:20 PM UTC
We’ve changed the severity level from major to minor for the performance issue.
- monitoring Oct 12, 2026, 08:24 PM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the EMEA region may be experiencing a service degradation.What has changed: Recovery efforts are progressing, and affected services are returning to expected operation. We are continuing to work through remaining processing delays and monitor service stability.Customer impact: Customers may experience delayed journey execution for journeys using wait nodes.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact AJO Support via the Support Portal in Admin Console or Experience League.
- resolved Oct 12, 2026, 08:51 PM UTC
We’ve resolved the performance issue.
- resolved Oct 12, 2026, 08:57 PM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the EMEA region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. Journey processing has resumed as expected, and the previously identified processing delays have been addressed.Customer impact: Customers may have experienced delayed journey execution for journeys using wait nodes.If you are still experiencing symptoms, please contact AJO Support via the Support portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Oct 15, 2026, 04:22 PM UTC
We’ve changed the impact start date for the performance issue.