Adobe Experience Cloud incident
Adobe Marketo Engage: Availability issue
Adobe Experience Cloud experienced a major incident on September 4, 2026 affecting Adobe Marketo Engage, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 04, 2026, 10:14 AM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Sep 04, 2026, 10:20 AM UTC
We’ve reduced the severity level of this issue and will no longer be publishing updates.
- monitoring Sep 04, 2026, 10:26 AM UTC
We’re investigating an availability issue.
- monitoring Sep 04, 2026, 10:44 AM UTC
A subset of Adobe Marketo customers hosted in the EMEA region may be experiencing login failures, errors, or service availability issues. We are actively investigating this issue and will provide an update within one hour or sooner as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.
- monitoring Sep 04, 2026, 10:50 AM UTC
We've changed the Services impacted for the availability issue.
- monitoring Sep 04, 2026, 10:56 AM UTC
A subset of Adobe Marketo customers hosted in the EMEA region may be experiencing login failures, errors, or service availability issues. We are actively investigating this issue and will provide an update within one hour or sooner as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.
- monitoring Sep 04, 2026, 11:43 AM UTC
Adobe Marketo customers in the EMEA region may be experiencing a service disruption.What has changed: Adobe engineering teams have identified the underlying infrastructure issue and are actively working with the appropriate teams to restore service stability.Customer impact: Customers may experience intermittent availability issues, login failures, errors, or reduced functionality across certain Marketo services.We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support at https://experienceleague.adobe.com/support.
- monitoring Sep 04, 2026, 02:47 PM UTC
Adobe Marketo Engage customers in the EMEA region may have experienced a service disruption. What has changed: This issue has been resolved, and all systems are fully operational. Customer Impact: Customers may have experienced intermittent availability issues, login failures, errors, or reduced functionality across certain Marketo services.If you are still experiencing symptoms, please contact Adobe Marketo Engage Support via the Adobe Admin Console. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 04, 2026, 02:50 PM UTC
We’ve resolved the availability issue.
- resolved Sep 16, 2026, 04:35 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.