Adobe Experience Cloud incident
Adobe Campaign: Availability issue
Adobe Experience Cloud experienced a major incident on September 4, 2026 affecting Adobe Campaign, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 04, 2026, 08:26 AM UTC
We’re investigating an availability issue.
- monitoring Sep 04, 2026, 08:44 AM UTC
We've changed the Services impacted for the availability issue.
- monitoring Sep 04, 2026, 08:44 AM UTC
A subset of Adobe Campaign Classic customers in EMEA region may experience issues with campaign deliveries failing to send. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Campaign Support.
- resolved Sep 04, 2026, 09:59 AM UTC
We’ve resolved the availability issue.
- resolved Sep 04, 2026, 10:00 AM UTC
Adobe Campaign Classic customers in the EMEA region may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational.Customer impact: A subset of customers may have experienced failures or delays in campaign deliveries during the impact period.If you are still experiencing symptoms, please contact Adobe Campaign Classic Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 23, 2026, 06:31 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.